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Manager Service Planner

4 - 7 years

6 - 9 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Customer Service Representative Supervisor Usage Time management Senior Executive Customer service Management ASP

Work Mode

Work from Office

Job Type

Full Time

Job Description

Demonstrate an advanced ability to problem solve, maintain professionalism and call control with all customer/ASP concerns or issues. CAT Executive must also reflect the ability to properly notate a customers/ASP account when any contact is made. CAT Executive are also required to communicate with other departments on behalf of customers/ASP to resolve customer issues, effectively communicate appropriate charges, company policies, and/or procedures as determined at the time of the call. Ability to communicate orally and in writing in a clear, professional and straightforward manner Ability to multi task as well as handle multiple customer/ASP issues at a time Ability to provide good time management Ability to diffuse escalated customer situations through high level problem solving Ability to communicate with all levels of management and company personnel Ability to use and understand all of the company software necessary for us to provide World Class Customer Service Ability to work independently and follow directions related to your job with little follow-up by your supervisor Ability to ensure customers is receiving call backs and follows up as communicated by the customer service representative Express a positive, professional, and upbeat attitude when speaking with customers/carriers Providing the highest levels of customer service as it pertains to any consumer matters Maintain the highest level of professionalism at all times Adhere to all other company policies and procedures relating to customer accounts Receive inbound calls from customers calling for the following: Pick up time/day confirmation Delivery time/day confirmation Escalating any issues or concerns to the appropriate department or manager

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Schneider Electric
Schneider Electric
www.se.com/

Automation Machinery Manufacturing

Rueil Malmaison Paris

10001 Employees

601 Jobs

    Key People

  • Peter Herweck

    Executive Vice President, Industrial Automation

  • Barbara Frei

    Executive Vice President, Innovation

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