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Caterpillar Inc
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Manager Service Information & Technology

Manager Service Information & Technology

Caterpillar Inc

6 - 10 years

12 - 16 Lacs

chennai

Posted:2 weeks ago| Platform:

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Skills Required

mining product engineering hydraulics project management process improvement continuous improvement operations monitoring product support logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage resources for the creation and maintenance of service information and/or technologies, specific to Electrical and Hydraulic schematics
Execution of detail-level work plans & schedules, monitoring progress, and addressing challenges or delays Provide day-to-day guidance, coaching, and developing a passionate team of customer-focused professionals, respected for results, and driven by our Values in Action Create & maintain an organizational climate/culture that encourages innovation, collaboration, excitement/commitment, and a sense of urgency toward business success Develop global collaborative relationships across the Service Information Division, Product Groups, Dealers, and other cross-functional groups to ensure operational goals are accomplished Lead operational & strategy projects by involving and integrating key stakeholders to ensure project success that results in greater process efficiency and increased value to customers and dealers

What You Have:
People leadership: Provides leadership, day-to-day guidance, coaching, development, and support to employees
Address people issues and strive to build an engaging climate that encourages teamwork, commitment, employee growth, and a sense of urgency toward business success

Project leadership: Leads day-to-day operations and process improvement projects
Drives accountability to deliver accurate and complete service information High focus on Continuous Improvement and Process efficiency, and thereby increasing the value of the technical information provided to dealers and customers

Global collaboration: Collaborates across PSLD, with Caterpillar Product & Engineering Groups, and with Dealers to optimize the customer value of technical information
Demonstrates a good understanding of cultural differences and works with all stakeholders to address critical issues and resolve major problems

Effective Communication: Good Listening skills
Delivers constructive feedback that focuses on behaviours without offending the recipient Leads meetings and teams effectively, building strong relationships with internal and global teams

Decision Making: Use of data and facts to define the business problem at hand and apply lean principles to derive solutions impacting the product, dealer, and customer

Additional Info:
Bachelors level degree and 6-10 years of progressive work experience in Product Support, Dealer/Customer Operations, Engineering or Manufacturing Demonstrated skills in people development, process improvement, and collaboration Excellent project management and communications skills Strong initiative, self-driven, and able to work at a fast pace Excellent team player Ability to build strong relationships with stakeholders and process partners Complete knowledge of TIS processes and Schematics development process 6 Sigma BB experience

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at

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Caterpillar Inc

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Manager Service Information & Technology