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Manager | SAP CRM | Bengaluru | SAP

Manager | SAP CRM | Bengaluru | SAP

Deloitte Consulting

7 - 12 years

13 - 15 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

computer science telecom change management sap sap crm consulting agile presales middleware crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Manager specializing in SAP CRM and Partner Relationship Management (PRM), you will lead end-to-end implementations and optimizations combining both technical and functional expertise. You will bridge the gap between business needs and technical solutions, guiding teams to deliver scalable SAP CRM/PRM solutions that enhance customer engagement and partner collaboration.

Key Responsibilities:

Lead SAP CRM and PRM project delivery, including requirements gathering, system design, configuration, development, testing, and deployment.
Act as a techno-functional expert, translating business processes into technical requirements and vice versa.
Design and implement SAP CRM functionalities including Sales, Marketing, Service, and Partner Management modules.
Oversee integration of SAP CRM/PRM with other SAP modules (ECC, S/4HANA, SD, MM) and third-party systems.
Manage and mentor a team of functional and technical consultants.
Collaborate with clients and stakeholders to understand business objectives and recommend best-fit SAP CRM/PRM solutions.
Lead workshops, training, and change management initiatives.
Troubleshoot and resolve complex functional and technical issues.
Support pre-sales activities, including solution demonstrations and proposal preparation.
Stay current with SAP CRM/PRM product roadmap, new features, and industry trends.

Qualifications and Skills:

Bachelor s or Master s degree in Business Administration, Computer Science, or related field.
7+ years of experience in SAP CRM and/or PRM implementation and support.
Strong functional knowledge of SAP CRM modules (Sales, Marketing, Service) and PRM.
Hands-on technical experience in SAP CRM configuration, middleware, workflows, and integration.
Familiarity with SAP Cloud Platform and SAP C/4HANA suite is a plus.
Proven experience managing end-to-end project delivery and consulting engagements.
Excellent communication, leadership, and stakeholder management skills.
Ability to work in a client-facing role and lead cross-functional teams.
SAP certifications in CRM or related areas are advantageous.

Preferred:

Experience with SAP S/4HANA and SAP CX (Customer Experience) solutions.
Prior consulting experience with Big Four or global professional services firms.
Knowledge of industry-specific CRM/PRM use cases (e.g., Manufacturing, Retail, Telecom).
Familiarity with Agile delivery methodologies.

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Manager | SAP CRM | Bengaluru | SAP