Manager - Sales Services

Team Leadership & Development

• • Lead and develop a team supporting pricing administration for global Sales teams.

• • Lead, mentor, and develop a high-performing sales support team.
  • Set clear performance goals and conduct regular reviews.
  • Foster a culture of accountability, continuous improvement, and customer-centricity.

Sales Operations Support

• • Identify and implement opportunities to streamline pricing-related processes.
  • Ensure timely and accurate processing of sales requests and transactions.
  • Build a roadmap to expand the scope of services toward more value-added support (e.g., pricing analytics, etc.)
  • Ensure compliance with pricing policies and data accuracy across systems.
  • Collaborate with cross-functional teams (Product, Marketing, Sales, Finance, Operations) to understand business challenges and provide solutions.

Process Improvement & Reporting

• • Identify and implement process enhancements to improve efficiency and reduce processing timelines.
  • Drive continuous improvement initiatives using Lean or similar methodologies.
  • Monitor KPIs and generate reports to support sales forecasting and performance tracking.
  • Leverage tools and technologies to automate routine tasks and improve data quality.
  • Be Proactive in identifying potential issues/concerns or threats and implement controls to sustain operations.

Stakeholder Collaboration

• • Build strong partnerships with Sales, Finance and Customer Service teams to ensure seamless execution of end-to-end sales processes.
  • Collaborate with Sales, Finance, and IT to explore digital tools and automation.
  • Act as a strategic advisor to sales leadership, providing insights and support to drive operational efficiency.
  • Facilitate cross-functional alignment on priorities, timelines, and service-level expectations to enhance customer experience and internal coordination.
  • Lead initiatives to improve communication flow, resolve escalations, and ensure consistent support across regions and business units.
  • Represent the Sales Support function in planning meetings, performance reviews, and process improvement workshops.