Manager - Sales Operations

Role Overview

Salesforce Certified Sales Cloud Consultant

Key Responsibilities

• Solution Design & Implementation

  • Collaborate with internal teams to gather business requirements and design Sales Cloud solutions.

  • Configure and customize Salesforce Sales Cloud features (Leads, Accounts, Contacts, Opportunities, Forecasting, Territories, Products, Price Books, Quotes).

  • Implement sales automation processes including lead routing/assignment, workflow automation, approval processes, and validation rules.

• Business Process Optimization

  • Analyze existing sales processes and recommend improvements leveraging Salesforce functionality.

  • Develop scalable solutions to improve pipeline visibility, forecasting accuracy, and sales productivity.

• Data Management & Reporting

  • Ensure data integrity during migration and integrations with external systems.

  • Create dashboards, reports, and analytics to support sales performance management.

• Stakeholder Engagement

  • Act as the Salesforce subject matter expert (SME) for Sales Cloud.

  • Train business users on new features and solutions.

  • Provide post-implementation support and enhancements.

Qualifications

• Certified Sales Cloud Consultant

• Strong knowledge of Salesforce core architecture, declarative configuration, and Sales Cloud capabilities.

• Prior Experience in handling large scale & Complex SFDC Migrations.

• 6-10+ years of Salesforce administration or consulting experience, with at least 1 2 years supporting SaaS or subscription-based businesses.

• Strong understanding of SaaS revenue models (ARR, MRR, bookings, churn, renewals).

• CPQ and/or Revenue Cloud

• Hands-on experience with data migration, integrations, and third-party applications.

• Strong problem-solving, communication, and presentation skills.