We are seeking an experienced and results-driven hands on Sales Operations Manager who will be reporting to Senior Director for Sales and Territory Operations, who will act as a subject matter expert (SME) in Salesforce CRM with deep expertise in Accounts, Opportunities, Territories, Cases, and User Objects. This role requires a blend of technical CRM expertise, sales acumen, creative problem-solving, and proven AI implementation skills to optimize sales processes, drive pipeline health, and support organizational growth. This role will address operational issues impacting Sales Operations, have a clear understanding of CrowdStrike Sales processes, policies and champion recommendations to improve and scale Sales Operations operating model during Annual Operating Plan (AOP).The ideal candidate will be a strategic thinker who can lead operational initiatives, ensure data quality and enrichment, manage complex hierarchies, and implement AI-driven use cases such as pipeline forecasting, lead scoring, account deduplication, and territory optimization. This individual will also be responsible for mentoring a team and serving as a trusted partner to senior sales leadership with hands on ability to roll up sleeves when needed.
What Youll Do:
Salesforce Expertise & Data Quality:
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Serve as SME in Salesforce for Accounts, Opportunities, Territories, Cases, and User Objects.
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Drive case management optimization, ensuring efficient case routing, resolution workflows, and SLA adherence.
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Oversee user provisioning and hierarchy management across global sales teams.
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Lead data quality, enrichment, and governance programs, leveraging AI tools to detect duplicates, cleanse records, and enrich account information.
Sales Operations & Pipeline Management:
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Partner with Sales Leadership to design and execute pipeline frameworks, ensuring visibility into forecast accuracy, deal velocity, and coverage.
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Enable or Partner with Territory Operations during quota planning, territory modeling, and account hierarchy management that align to GTM strategy.
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Provide actionable insights and reporting that drive smarter sales decisions.
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Bring sales-first thinking into operational processes, ensuring alignment to revenue growth.
AI, Process Innovation & Faster Execution:
Implement AI-driven use cases such as:
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Predictive pipeline forecasting
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Lead/opportunity scoring
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Territory Hygiene
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Case prioritization and auto-resolution support
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Drive policy-driven process documentation using AI tools to create scalable, standardized playbooks.
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Automate repetitive workflows to enable faster execution and reduced cycle times across Sales Operations.
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Continuously explore emerging AI/automation solutions to optimize efficiency and productivity.
Stakeholder Engagement & Business Partnerships:
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Build and maintain strong business partnerships across Sales, Marketing, Finance, IT, and RevOps.
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Act as a trusted advisor to senior leaders by aligning operational initiatives with strategic sales goals.
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Translate complex technical processes into clear, business-focused narratives for executives.
People Leadership:
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Lead and mentor a high-performing Sales Operations team.
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Establish KPIs, provide coaching, and foster a culture of accountability, creativity, and execution excellence.
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Build an environment that embraces continuous improvement and innovation.
What Youll Need:
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Bachelor s degree in Business, Information Systems, or related field; MBA preferred.
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8+ years of experience in Sales/Revenue Operations or related functions with at least 4+ years in management.
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Salesforce CRM SME in Accounts, Opportunities, Territories, Cases, and User Objects.
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Proven success in pipeline management, case management optimization, and territory planning.
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Strong track record of AI/automation implementation in Sales Operations (forecasting, deduplication, workflow automation, etc.)
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Proficient/Fluent Salesforce.com user, strong understanding of custom objects (and customizing Sales Cloud), standard objects (user object, collaborative forecasting)
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Experience with data loading tool like Salesforce Inspector, ETM and Salesforce Maps territory carving and balancing activities
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Experience managing, configuring, and creating role hierarchy and forecast hierarchy in Salesforce.com
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Strong knowledge of Collaborative Forecasting and how to enable forecast managers and maintain accurate sales pipeline and forecast reporting
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Experience with sharing rule settings and Security Setup in Salesforce.com related to role hierarchies
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Clear understanding of Lead to Opportunity business processes with an emphasis on Territory and Role/Forecast Hierarchy
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Exceptional analytical, conceptual, and problem-solving abilities
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Ability to question the status quo and think outside the box
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Demonstrated ability to enable faster execution through process simplification and automation.
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Excellent communication, storytelling, and stakeholder management skills.
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Experience building cross-functional partnerships and influencing senior stakeholders.
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Strong people leadership and team development abilities.
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Benefits of Working at CrowdStrike:
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Remote-friendly and flexible work culture
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Market leader in compensation and equity awards
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Comprehensive physical and mental wellness programs
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Competitive vacation and holidays for recharge
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Paid parental and adoption leaves
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Professional development opportunities for all employees regardless of level or role
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Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
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Vibrant office culture with world class amenities
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Great Place to Work Certified across the globe
