Manager - Retail Store Operations

Role

Store Manager

Function / Department

Retail

Location

Rajasthan

Job Purpose

• Overall responsibility for activities at a VI store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
Execute marketing promotions, display and store experience schemes

Key Result Areas/Accountabilities

• Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at a VI store
• Ensure and monitor quality of acquisition through the store
• Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers’ purchase decisions
• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
• Manage churn and achieve customer satisfaction for walk-in customers
• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate placement of pop-ups and product displays at store
• Execute marketing, branding and promotion activities
• Ensure fliers/ brand POS are available at store Resolve channel-specific issues within specific timelines
• Resolve store-specific issues within specific timelines
• Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
Identify gaps in performance of immediate team and ensure training to bridge the same

Core Competencies, Knowledge, Experience

Critical Success Factors

• Continuous Learning & Empowering Talent
• Building Team Commitment
• Leads Decision Making & Delivering Results

Threshold Functional Competencies

• Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies

• Sales Planning and Forecasting
• Solving Problems

Experience

• 1 – 5 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management

Must have technical / professional qualifications

• Essential : Graduation
• Desired : full – time post - graduation in business management/MBA