Manager - Retail Store Operations

Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. Role Store Manager Job Level/ Designation M1 Function / Department Retail Location ERODE Job Purpose Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemes Comply to all HSW guidelines and impart knowledge about HSW Key Result Areas/Accountabilities Sales Achieve TNPS & EQ. Deliver revenue targets for the store Increase revenue per footfall by aiding customers’ purchase decisions Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store Ensure and monitor quality of acquisition through the store RoI Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses) Customer Service Manage higher retention and achieve customer satisfaction for walk-in customers Store Management Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure / store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate product placement & displays at store Core Competencies, Knowledge, Experience Good communication skills Awareness on technology advancements & new digital product knowledge Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Products, Services and Technology Knowledge - Consumer Sales Planning and Forecasting Problem Solving Must Have Technical / Professional Qualifications Essential : Graduation - Regular Desired : post - graduation in business management/MBA work ex: 1 - 4 years Experience of retail store and customer relationship management Revenue Target achievement and cost management. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership Show more Show less