Manager || RCU ||

KEY RESPONSIBILITIES

Responsibilities of job

oCarryout background/profile check of the customers, documents verifications of the customers.

oInvestigations of cases with various channels for necessary actions

oCoordination with external investigators for investigations

oPro-active sampling of cases using previous trends/records

oTake actions on customer complaints and issuing penal action letters

oDetect employee frauds and asset misappropriation

oHandling of Risk Control Unit mail box within specified TAT

oRespond to all key correspondence on requirements and inward mailers from internal departments.

oLiaison with different departments, branches and RCU zonal heads

oHandling of billings and vendor empanelment

oQuality control for investigated cases and other process related issues.

oLionising with Insurance Industry

oProactive analysis for identifying the risk in the company

Additional responsibilities

oMaintaining healthy working relationships with all stakeholders across the organization

oCoordinating with multiple teams to establish processes for obtaining information required for assessment in a timely manner

oProvide analysis of cases at times of requirement for addressing internal stake holders with relevant case facts and finds.

oBe a good team player and due diligence maintained across work.

INTERACTIONS

Internal Relations: Co-ordination with various departments for various requirements and to devise process

External Relations: Co-ordination with Industry for empanelment of good investigators

REQUIRED QUALIFICATION AND SKILLS

Educational Qualifications: Graduate

Work Experience:

The ideal candidate should necessarily have

Atleast 2 years in the insurance industry

Technical Knowledge of Insurance Background

Certifications: NA

Other skill set:

Good record of achieving productivity and quality targets.

Highly detail oriented and customer focused.

Handle responsibility with minimal supervision with considerable latitude for initiative and independent judgment

Excellent communication skills of both written and oral.

Plan, organize, and manage tasks simultaneously in a fast-paced environment

COMPETENCIES

Planning and Organizing

1. Identifies requirements and uses available resources to meet own work objectives in optimal fashion.

2. Completes tasks in accordance with plans.

3. Monitors the attainments of own work objectives and/or quality of the work completed.

4. Sets priorities for tasks in order of importance.

Problem Solving

1. Identifies and Breaks problems into simple lists of tasks or activities, without assigning values.

2. Makes a list of items with no particular order or set of priorities.

3. Takes routine day-to-day decisions without delay.

4. May delegate authority for routine decision-making to free self -up for more important work.

Achievement of Results

1. Sets goals and works to meet established expectations; maintains performance levels.

2. Pursues organizational objectives with energy and persistence. Sets high personal standards for performance.

3. Adapts working methods in order to achieve objectives.

4. Accepts ownership of and responsibility for own work.

5. Takes the initiative to resolve routine problems and understands when issues should be escalated.