Manager: Quality: PVT

Mahindra & Mahindra Limited.

5 - 10 years

4 - 9 Lacs

bengaluru

Posted:Just now| Platform:

Apply

Skills Required

product quality manager quality assurance project management analytical production engineering continuous improvement automotive monitoring recruitment mtbf

Work Mode

Work from Office

Job Type

Full Time

Job Description

Oversee the monitoring and analysis of customer complaints and warranty claims specific to Electric Vehicle (EV) components, including Motor, Battery Management System (BMS), Charger, Motor Control Unit (MCU), DC-DC converters, Telematic systems, and Battery packs. Identify root causes for failures and coordinate prompt Interim and Permanent Corrective Actions to enhance product reliability and customer satisfaction.
Lead continuous improvement projects focused on reducing critical customer complaints and lowering warranty costs by collaborating cross-functionally with engineering, quality, and manufacturing teams.
Perform and supervise Reliability Growth Analysis (RGA) based on real-world usage data during new model development phases. Collaborate with stakeholders to resolve identified issues, aiming to improve Mean Time Between Failures (MTBF) and overall product reliability ahead of launch timelines.
Manage seeding batches for critical modifications in existing products or parts, tracking failure rates in the field to ensure sustained product quality and performance.
Work jointly with Manufacturing and Supplier Quality teams to maintain and enhance quality levels by introducing targeted checkpoints based on emerging failure modes and conducting ongoing sustenance audits to verify quality compliance.
Compile and analyze "lessons learned" from past failures, customer feedback, and competitor benchmarking data to inform Engineering teams for integration into new model designs and process improvements.
Plan and execute on-site dealer visits to gather in-depth customer insights, deliver technical training to field service teams on latest updates and warranty claim reversal procedures, thereby improving first-time fix rates and customer experience.
Develop and maintain detailed documentation and reports on quality trends, corrective actions, and project progress to share with senior leadership and cross-functional teams for transparency and continuous feedback.

More Jobs at Mahindra & Mahindra Limited.

Assistant Manager Stores

Ambala

2.0 - 5.0 yrs

INR 2 - 4 Lacs

Assistant Manager Stores

Ambala

5.0 - 7.0 yrs

INR 12 - 18 Lacs

Assistant Manager - Heat Treatment

Pune

4.0 - 7.0 yrs

INR 3 - 8 Lacs

AM/DM-Press Shop Maintenance

Pune

2.0 - 8.0 yrs

INR 3 - 7 Lacs

Assistant Manager - Product Trainer

Mohali

2.0 - 5.0 yrs

INR 5 - 10 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.