Manager, Product Management

Mastercard

3 - 6 years

0 Lacs

Pune

Posted:17 hours ago| Platform:

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Skills Required

product management project management data analytics product manager business development sales customer support analytics customer satisfaction stakeholder management customer feedback digital payments ids data visualization swift

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Business Development and Product Awareness

This role involves the identification and pursuit of new business opportunities for IDS
The Product Manager will work closely with Technical Account Managers (TAMs) and Account Managers (AMs) to coordinate and deliver IDS overview sessions to prospective customers
A proactive approach is essential in managing and sustaining a strong sales or client pipeline
Additionally, the Product Manager will represent IDS at technology conferences and Academy on Web (AOW) sessions, enhancing product awareness within Mastercard and aiding in the acquisition of new customers
Data Analytics and Value PropositionIn collaboration with the Global Product team, the Product Manager will leverage data analytics to evaluate potential benefits from IDS for both new and existing customers
Insights gained from this analysis will be used to develop a persuasive value proposition, highlighting the benefits of adopting IDS
Go-To-Market (GTM) Strategy, Governance and ReportingThe role also encompasses defining and executing go-to-market strategies to monitor and achieve business-critical KPIs, establishing governance frameworks, and delivering clear reporting to executive leadership
The Product Manager will partner with cross-functional teams to develop and approve pricing proposals that guarantee fair pricing, safeguard revenue, and align with Mastercards strategic objectives for IDS
Product Improvement and Customer FeedbackThe Product Manager will be responsible for gathering and analyzing customer feedback to identify areas for product enhancement
There will be continuous collaboration with the Global Product Team to ensure these improvements are considered for future product roadmaps
IDS Implementation and Customer SupportThe Product Manager will oversee the implementation of IDS for customers across the EEMEA region
This includes promptly addressing customer queries, handling billing-related concerns, and managing customer escalations and managing production issues that may have financial impact leading to interchange adjustments
The Product Manager will ensure that all relevant cross-functional teams are aligned and focused on swift resolution of these issues, thereby supporting effective customer management and maintaining high levels of customer satisfaction
All About YouDemonstrated expertise in cards and payments, particularly in transaction switching or processing, is required
A thorough understanding of the four-party model and key concepts such as authorization, clearing and settlement is essential
Understanding the concept of interchange and familiarity with interchange structure within the EEMEA region is considered advantageous
Proficient at handling urgent customer escalation, especially those arising from production issues with financial implications
Skilled in coordinating with cross-functional teams, facilitating rapid decision-making, and maintaining clear communication channels throughout the escalation process to drive timely solutions
The ideal candidate should possess a positive attitude, be easy to work with, display social intelligence, wit, and creative thinking
A self-starter with the ability to learn quickly and work independently
Strong analytical skills and attention to detail, with the capability to translate numerical data into actionable insights and compelling narratives
The ability to create clear, engaging, and visually impactful presentations, including effective data visualization and well-structured slide decks
Excellent leadership, project management, communication, and stakeholder management skills
Proven experience in building relationships and working autonomously
Experience working directly with customers is essential, as is the ability to interact with various levels of leadership across the organization and with both internal and external clients
The candidate should be capable of leading and influencing stakeholders at all levels
EducationA Bachelors degree is required for this role
Candidates with an MBA or Post Graduate qualification will be preferred

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