Manager Process & Service Excellence

Position Summary:

As part of global transformation team:

• Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners, problem solving meetings with senior operations leaders.
• Conduct current state assessment and design target operating model.
• Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.
• Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.
• Create business cases supporting the solutions designed for the challenges.
• Create final deliverables for the stakeholders using PowerPoint, Word, Excel

As part of GSS Transformation Practices

• Contribute to practice building activities conduct knowledge sharing sessions. 
• Coach junior members of the team

Experience:

• 6 - 8 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms
• Minimum 2 years of experience in innovation, strategy & operations, transformational roles
• Experience in Digital transformation in Insurance domain to be of added advantage.

Functional Skills:

• Ability to develop presentations that are clear and impactful.
• Strong analytical and critical thinking skills.
• Excellent people skills and ability to work effectively within a team.
• Critical eye to identify areas for improvement in the business.
• Team player with ability to create and deliver high-impact communications to stakeholders (written and oral)
• Ability to facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items.
• Initiative-taking, initiative-taking, ability to work independently with minimal guidance.
• Ability to adapt approach to diverse cultures, communication styles, and working styles