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Johnson Controls
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Manager- OTC Collection

Manager- OTC Collection

Johnson Controls

5 - 10 years

7 - 12 Lacs

gurugram

Posted:1 month ago| Platform:

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Skills Required

business communication outbound career development cash collection sap customer service oracle forecasting operations otc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who we are

Why JCI https//www. youtube. com/watchv=nrbigjbpxkg

Asia-Pacific LinkedIn https//www. linkedin. com / showcase / johnson-controls-asia-pacific / posts / feedView=all

Career The Power Behind Your Mission

OpenBlue This is How a Space Comes Alive

How will you do it

Responsible for overseeing collections activities for North America and Canada customers .
Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed them .
Accountable to drive results to enhance business performance
Resource forecasting basis volume projection and availability of current resources
Drive internal audits and propose improvements relevant to Cash and Collection value stream
Manage risks and controls; promote a culture of transparency
Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize productivity
Establish contacts/relationship with key stakeholders and have regular connect to resolve complex operational issues
Minimum Postgraduate / Master s Degree in any stream Working experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatory
Should have an experience in Call Centre model working on both Inbound and Outbound
Working in US working hours (night shift) is a mandatory requirement Demonstrate leadership, interpersonal and collaboration skills to effectively supervise, mentor and influence team.

What we look for

Minimum Postgraduate / Master s Degree in any stream
Working experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatory
Should have an experience in Call Centre model working on both Inbound and Outbound
Working in US working hours (night shift) is a mandatory requirement
Around 5 years people management experience is preferred
10-11 years of experience in Cash & Collection Processes in a Global/MNC environment, includes managing teams of 20-30 people over this period
Experience in North American process transition would be preferred
Proven experience in running collection cycles, credit processes, use of Collection tools (e. g. , Get Paid) and establishing metrics to ensure process adherence.
Systems knowledge in ERPs (MacPac, Mapics, Amer, Oracle & SAP) will be preferred
Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius is required
Excellent customer service, business communication (both verbal and written) and follow-up skills with the ability to work in a fast-paced team environment while meeting deadlines

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee s responsibility to contribute to our culture. It s through these contributions that we ll drive the mindsets and behaviors we need to power our customers missions. You have the power. You have the voice. You have the culture in your hands.

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Johnson Controls

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Manager- OTC Collection