Manager - Memberships & Loyalty Programs

The Manager, Memberships & Loyalty Programs at EC-Council is tasked with spearheading the expansion, engagement, and retention of the organization's global membership base. In this role, you will play a crucial part in establishing a robust professional community, enhancing member value, and fostering collaboration within the industry. By overseeing membership programs and volunteer networks, you will contribute to cultivating a dynamic and involved cybersecurity ecosystem. Your responsibilities will include devising strategies, managing operations, and launching initiatives that promote member participation and professional growth. You will be responsible for developing and executing strategies to grow and sustain the worldwide membership base. Furthermore, you will be in charge of improving member benefits, resources, and engagement activities to drive value for the members. Utilizing data analytics, you will monitor trends and enhance the membership experience. Collaboration with marketing teams will be essential to create impactful campaigns and outreach programs. Additionally, you will design and execute a comprehensive loyalty program strategy, encompassing rewards structure, tiering, member perks, and engagement initiatives. Your role will involve creating campaigns and promotions to encourage program enrollment, increase repeat usage, and foster customer advocacy. Continuous refinement of the program through data and customer insights will be crucial for enhancing benefits and optimizing user journeys. **Qualifications & Experience:** - A Master's degree in Business Administration, Marketing, Sales, or a related field. - 12-15 years of experience managing membership associations, communities, and volunteer networks. - Proficiency in organizing large-scale industry events and professional networking forums. - Expertise in stakeholder management, strategic planning, and community engagement. - Strong skills in CRM tools, membership management platforms, and digital engagement strategies. - Exceptional leadership, communication, and analytical abilities. **Preferred Skills & Attributes:** - Experience in the cybersecurity or IT sector is advantageous. - Capability to oversee global professional communities and multi-stakeholder initiatives. - Strong negotiation skills for forming partnerships and securing sponsorships. - Enthusiasm for establishing and leading professional networks. EC-Council is dedicated to collaborating with and offering reasonable accommodations to individuals with disabilities. If you require assistance due to a medical condition or disability during any part of the application process, please contact us at ecchr.in@eccouncil.org. To apply for this position, you must provide proof of citizenship or legal work authorization in the country where the job is located and must be residing in the same country. Our Privacy Policy details how we collect, utilize, and safeguard your personal data during the recruitment process. Kindly review our practices in the EC-Council Privacy Policy.,