Manager Medical Coding Operations Denials Coding

Job Description

Designation: Manager Medical Coding Operations (Denials and E&M)

Location: Chennai

Department: Medical Coding Operations

Work Mode: Remote

Role Overview

We are seeking a dynamic and results-driven Manager Medical Coding Operations to lead our coding teams, drive operational excellence, and manage client relationships. The role requires a strong leader who can ensure compliance, maintain high-quality delivery, and build a culture of performance and growth.

Key Responsibilities

• Business Growth & Client Management
  
  
  
  • Grow and expand business from existing clients; identify opportunities for new clients and service lines.
  
  
  • Understand and deliver on client requirements, ensuring customer satisfaction and delight.
  
  
  • Act as the primary liaison between clients and operations teams, ensuring clear and timely communication.
  
  
  • Be flexible and responsive to client needs, consistently delivering against SLAs.
  
  
  
  


• Operational Excellence
  
  
  
  • Drive process improvements to achieve operational excellence.
  
  
  • Monitor KPIs, variance reports, and highlight issues proactively to clients.
  
  
  • Conduct compliance audits, identify gaps, and implement corrective actions (RCA, CAPA).
  
  
  • Ensure accurate data utilization for invoicing and reporting.
  
  
  • Meet all requirements of management systems and ensure adherence to organizational standards.
  
  
  
  


• People Leadership
  
  
  
  • Lead, motivate, and develop coding teams to achieve individual and organizational goals.
  
  
  • Manage and reduce attrition within acceptable levels.
  
  
  • Allocate resources effectively to improve process efficiency.
  
  
  • Conduct periodic performance reviews, appraisals, and career development discussions.
  
  
  • Identify training needs and ensure timely interventions for skill development.
  
  
  • Coach, mentor, and guide team members while providing frontline supervision.
  
  
  
  


• Performance Management
  
  
  
  • Monitor productivity, service delivery, and overall results of the coding teams.
  
  
  • Track daily progress, make adjustments, and resolve issues to ensure optimal performance.
  
  
  • Ensure teams consistently meet or exceed contractual obligations and service levels.
  
  
  • Prepare, track, and maintain regular as well as ad hoc performance reports.
  
  
  
  

Qualifications & Skills

• Graduate in Life Sciences, Healthcare, or related field (certification in medical coding preferred).


• Minimum 10+ years of experience in medical coding operations with at least 3 5 years in a leadership role.


• Strong experience managing Multispecialty coding teams.


• Proven track record in client management, P&L ownership, and SLA delivery.


• Strong analytical skills with the ability to make sound business decisions.


• Excellent people management, coaching, and leadership skills.


• Strong communication and interpersonal abilities.

Why Join Us

• Opportunity to lead and grow a high-performing team in the US Healthcare domain.


• Exposure to large-scale coding operations and client engagements.


• A culture that encourages innovation, operational excellence, and people development.