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24 7 ai
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Manager - Learning and Development (Sales Process - International BPO)

Manager - Learning and Development (Sales Process - International BPO)

24 7 ai

7 - 12 years

10 - 14 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

international sales process Learning And Development Team Management Training Need Analysis Process Training Communication Training Voice And Accent

Work Mode

Work from Office

Job Type

Full Time

Job Description

Minimum requirements (Education Qualification & Work Experience) Bachelors degree Experience in Performance and Team management Client Management Flexible with shifts Should have an experience in communication & process training for International BPO preferraby for a sales process Statement of purpose To handle PLE , Operations Floor Support teams , Representation of L&D in Operation interactions Summary of essential job functions Training Management Team Management Internal & External Client management Governance Project Management Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English and local languages Knowledge management Critical-thinking and problem-solving Lateral thinking Team and client management be a leader Time-management & multi-tasking skills Project Management Job Responsibilities Synergize with clients and internal Ops teams to plan and execute training ensuring communication on best practices and areas of improvement Create a training strategy for QBR, MBR and WBR Playing a consultative L&D role to clients New Hire/Floor Training strategy T to T/Resource Management (Forecasting & fulfillment, training calendar management) OJT /Nesting Training strategy TNA Strategy Managing AMs Lead and developing the team to deliver as per expectations (Training programs , IAPs) R&R Management Retention (Team engagement) Team performance reviews(Ops/Team/client) Risk assessment and management Measures [Metrics for evaluating Job Holders] Performanace of NHs Trainers Achieving L&D metrics

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Manager - Learning and Development (Sales Process - International BPO)