Manager, Learning and Development

As the Manager, Learning and Development at our Global Operating Service Center in India, you will play a crucial role in leading the operational execution of our Talent and Learning Development Factory. Your primary responsibility will be to build and manage a high-performing team that focuses on Talent and Learning Content Development & Delivery and Talent Management Administration. We are looking for a candidate with a strong background in instructional design, AI-enabled learning technologies, and HR operations, coupled with a passion for innovation and continuous improvement. Your key responsibilities will include leading the development of custom learning content tailored to our workforce, overseeing the implementation of AI Development Coaching tool, managing offshore instructional design and content development team, and ensuring scalable, high-quality delivery of learning content across all audiences. Additionally, you will coordinate leadership assessments, support performance and talent processes, administer engagement surveys, and develop tracking tools to support engagement initiatives. To qualify for this role, you should hold a Bachelor's degree in Human Resources, Learning & Development, Business Administration, or a related field (Masters preferred) along with at least 7 years of experience in Talent Management, Learning & Development, or HR Operations, including 3 years in a managerial role. Experience in managing offshore teams and vendor relationships, instructional design methodologies, learning technologies, and familiarity with AI tools and platforms will be essential. Strong project management, communication, and stakeholder engagement skills are required, along with proficiency in enterprise HR systems. The ideal candidate for this position will be a tech-first leader with a strategic mindset and hands-on approach, comfortable working in a fast-paced, global environment. You should be passionate about innovation, continuous learning, and operational excellence, with excellent relationship-building and negotiation skills to ensure project success within defined timelines and budgets while maintaining high quality standards.,