MANAGER IT SERVICE & DIGITAL WORKPLACE

YOUR ROLE: A chance to make the difference.

• Management and coordination of the Service Desk team to ensure smooth IT operations.

• Developing and implementing IT strategies to continuously improve IT services.

• Collaborate with other departments to optimize IT services and increase user

satisfaction.

• Handling and resolving user issues and escalations to ensure a high quality of service.

• Continuous improvement of Service Desk processes and compliance with Service Level

Agreements (SLAs).

• Managing and coordinating support requests via a ticket system.

• Supporting employees worldwide with hardware and system problems.

• Escalation management in the event of SLA violations.

• Working in a very international environment with global teams and users.

WHO ARE WE LOOKING FOR:

• Degree in computer science or a comparable qualification.

• At least 5 years of professional experience in a managerial position in the IT field, ideally

in service desk or IT support.

• Strong technical background and understanding of IT systems and technologies.

• Ability to analyze and recommend solutions to improve IT services.

• Excellent communication skills to interact with users and stakeholders.

• Familiarity with ITIL based service support processes.

• Leadership skills and ability to manage and motivate a team.

• Very good written and spoken German and English.