Manager - Internal IT

Job Summary:

IT Administrator

Job Description:

• IT Infrastructure management Middle level

Device & Endpoint Management:

• Configure, deploy, and manage devices using

  Microsoft Intune

  (MDM/MAM).
• Implement compliance policies, application deployment, and security baselines.

Server Administration:

• Install, configure, and maintain

  Windows Server

  environments (Active Directory, DNS, DHCP, Group Policy).
• Perform regular patching, backups, and disaster recovery planning.

Network Management:

• Monitor and maintain LAN/WAN infrastructure, firewalls, and VPNs.
• Troubleshoot network connectivity issues and optimize performance.

Security & Compliance:

• Ensure adherence to security best practices and compliance standards.
• Manage endpoint protection, encryption, and vulnerability assessments.

Support & Documentation:

• Provide Level 2/3 technical support for escalated issues.
• Maintain accurate documentation of configurations, processes, and policies.

IT Helpdesk Management:

• Oversee

  IT Helpdesk operations

  , ensuring timely resolution of tickets.
• Develop and maintain

  SLA compliance

  , escalation processes, and knowledge base documentation.
• Provide Level 2/3 technical support for escalated issues.

Documentation & Reporting:

• Maintain accurate documentation of configurations, processes, and policies.
• Generate regular reports on system health, helpdesk performance, and compliance.

Profile Description:

Required Skills & Qualifications:

• Proven experience in Microsoft Intune administration.
• Strong knowledge of Windows Server (2016/2019/2022) and Active Directory.
• Hands-on experience with network protocols, firewalls, and VPN technologies.
• Experience managing IT Helpdesk teams or processes.
• Familiarity with PowerShell scripting for automation.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration abilities.

Preferred Qualifications:

• Certifications such as

  Microsoft Certified: Endpoint Administrator

  ,

  MCSA

  ,

  ITIL

  , or

  CCNA

  .
• Experience with

  Azure AD

  ,

  Office 365

  , and

  cloud-based security solutions

  .
• Bachelor’s or master’s degree in computer science, Information Technology, or a related IT Professional
• Experience:10-12 years of experience in IT management, with a focus on infrastructure, application management, and end-user services Exposure to tacking Project components to cost objects
• 5+ years of experience in infrastructure architecture or similar senior technical roles.
• Proven track record of designing and implementing scalable IT infrastructure solutions
• Experience supporting remote office environments
• Experience deploying and supporting cloud-based applications and infrastructure
• Excellent critical thinking, problem solving, communication and interpersonal skills
• Ability to provide team leadership and resource allocation balancing competing demands and contention for resources while maintaining customer satisfaction.
• Team player and enjoy working in a team-oriented environment
• Team player with strong analytical skills, attention to detail and ability to work under tight schedule
• Flexible to travel on need basis.