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PwC Service Delivery Center
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Manager || Incident Management & Response - Disaster Recovery

Manager || Incident Management & Response - Disaster Recovery

PwC Service Delivery Center

7 - 12 years

9 - 14 Lacs

gurugram

Posted:Just now| Platform:

Apply

Skills Required

it services crisis management contract management analytical disaster recovery incident management troubleshooting business continuity service quality information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Internal Firm Services Other

& Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

Why PWC

& Summary

A career within Service Governance ensures that IT services are delivered effectively and efficiently, adhering to established policies and standards. As a Disaster Recovery Engineer, you will support the owners of technology to understand the resilience of business technology.

Facilitate and assist in the development, testing, and validation of disaster recovery plans.
Drive collaboration across various teams to ensure disaster recovery procedures are integrated and effective.
Contribute to documentation related to disaster recovery processes.
Participate in disaster recovery drills and realtime recovery efforts.
Support the identification of critical systems and processes.
Monitor and report on the effectiveness of disaster recovery plans

Mandatory skill sets

Excellent understanding of disaster recovery principles and best practices.
Experience with backup and recovery tools and technologies.
Experience using disaster recovery tools and technologies.
Demonstrated experience with IT infrastructure, including servers, networks, and storage systems.
Experience in disaster recovery planning and execution

Preferred skill sets

Certifications such as Certified Business Continuity Professional (CBCP) or Disaster Recovery Certified Specialist (DRCS).
Ability to successfully collaborate across several teams to drive results.
Strong analytical and troubleshooting skills.
Proactive, resilient, and adaptable.
Keep abreast with industry trends

Years of experience required

7+ years and above.

Education qualification

Any UG/PG

Education

Degrees/Field of Study required Bachelor Degree, Master Degree

Degrees/Field of Study preferred

Required Skills

Analytical Work

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management {+ 29 more}

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Manager || Incident Management & Response - Disaster Recovery