Job
Description
As an Operations I Manager, you will work with India leadership team to improve existing systems or processes, and reduce defects to serve Amazon s customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth s Most Customer Centric Company.
Within Operations I Manager job family, you ll be offered one of the key roles in operations: area manager, operations manager or station manager depending on business needs. Basic, preferred & demonstrated abilities remain same for all these job roles. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India operations team. Are you ready to drive high-visibility, strategic, revenue generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you willing to roll up your sleeves and get into the details that make Operations world class? DEMONSTRATED ABILITIES Sense of ownership Excellent analytical skills Ability to summarize and communicate important data Desire to learn complex processes and systems Commitment to long-term career development through multiple assignments in India Operations Ability to collaborate with large work groups and demonstrate ability to lead the team Ability to lead a team of associates with support from seasoned managers To serve our customers, our operations function 24X7, 365 days. Your role will warrant working in a roster that may include night shifts and/or your weekly offs. This will be a physical/ on-floor role where you will be expected to lead teams from Day1. Willing to relocate, as per business need Details of various roles within the Operations Manager I job family (As an Intern/FTE you will be placed at either of the below mentioned job titles) AREA MANAGER Working in fulfilment center or our office premises where you will spend time on floor observing processes, doing audits, coaching associates, which requires - Walking in the fulfillment center and around area with great frequency Continual standing and/or walking Ability to work in construction /distribution environment that may be noisy, unlit, not airconditioned Able to access all areas of building (ascending and descending ladders, stairs, gangways) safely and without limitation Require extensive data analysis to identify trends and drive kaizen activities Strong interpersonal skills to ensure operational success, as well as drive multiple initiatives, with a diverse set of stakeholders Participate in leadership review meetings like Daily deep dive, site business review and participate to take decisions on site improvement parameters Ensure implementation of quality best practices like 5S Support, mentor, and motivate your hourly workforce Manage safety, quality, productivity, and customer delivery promises Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives OPERATIONS MANAGER Customer/seller service Contact Reduction Concessions defect analysis, reduction and improving customer experience Shadowing seasoned manager on floor and adapting the knowledge of on floor operations to run and execute shifts independently. Methods to track and improve performance of partners (carriers and 3P partners)