Posted:1 day ago|
Platform:
Work from Office
Full Time
Job Overview:
The Digital Customer Solutions (DCS) team is an integral part of the Global Marketing Team within the Industrial Automation & Electrification (IND) business unit (BU) and is responsible for managing TE's digital product data strategy across internal and third-party platforms.The DCS Manager will be reporting to the head of Marketing of the IND BU with responsibility to work together with various functions and sub-verticals within the BU and central functional teams.
The DCS Manager will lead a specialized team and oversee digital tools, data integrity, taxonomy, and customer enablement systems to ensure best-in-class digital customer experience for a large industrial product portfolio. The DCS Manager will play a transformational role in how industrial product content is digitized, standardized, and made discoverable globally enabling faster customer decisions and streamlined access to product information.
o Manage a team of ~6 Digital Experience Specialists.
o Develop team capability and performance.Digital Product Data Governance:o Maintain and improve Product Data Completeness (PDC) and Product Quality Index (PQI).
o Manage M&A product integration from external systems of acquired companies to TE.com.
o Partner with external vendors to build and implement selector/configurator tools for ease of product selection.
o Establish a process to gather input from cross-functional teams on requirements and pricing.
o Maintain and update existing and new digital tools and provide training.
o Identify and manage third-party platforms, software and Electrical Wholesale Suppliers (EWS) for third-party data integration and provisioning.o Ensure accurate product data on distributor websites, EWS platforms, and other third-party platforms beyond ePlan in accordance with standards.
o Determine the best course of action to meet schedules and resolve challenges around delivery of product information to customers across different channels, third- party Master Data Management (MDM) platforms and 3D CAD libraries.
o Work with the TE channel enablement team to ensure TE products are consistently and accurately represented on distributor websites and across the digital ecosystem.
o Oversee the creation and maintenance of datasheets for NPIs and legacy products on TE.com for sub-verticals in collaboration with product managers and engineers.
o Leverage Adobe Analytics, Tableau, etc. to develop KPIs and optimize digital engagement across platforms.
o Drive standardization and provide governance of digital information delivery in the business.o Ensure adherence to GSPDC standards, TE.com readiness, and consistent data publication processes.
o Taxonomy validation in partnership with taxonomy team, product management, and engineering.
BE/BTech in Engineering (Mechanical / Electrical/ Electronics / Industrial). 15+ years of work experience, with 10-12 years in digital product data/experience management.
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