Posted:22 hours ago|
Platform:
Work from Office
Full Time
Job Overview:
The Digital Customer Solutions (DCS) team is an integral part of the Global Marketing Team within the Industrial Automation & Electrification (IND) business unit (BU) and is responsible for managing TE's digital product data strategy across internal and third-party platforms.
The DCS Manager will be reporting to the head of Marketing of the IND BU with responsibility to work together with various functions and sub-verticals within the BU and central functional teams. The DCS Manager will lead a specialized team and oversee digital tools, data integrity, taxonomy, and customer enablement systems to ensure best-in-class digital customer experience for a large industrial product portfolio. The DCS Manager will play a transformational role in how industrial product content is digitized, standardized, and made discoverable globally enabling faster customer decisions and streamlined access to product information.
Team Leadership:
o Manage a team of ~6 Digital Experience Specialists.o Develop team capability and performance.Digital Product Data Governance:o Maintain and improve Product Data Completeness (PDC) and Product Quality Index (PQI).o Manage M&A product integration from external systems of acquired companies to TE.com.Digital Tools Implementation:o Partner with external vendors to build and implement selector/configurator tools for ease of product selection.o Establish a process to gather input from cross-functional teams on requirements and pricing.o Maintain and update existing and new digital tools and provide training.Channel & Third-Party Platform Collaboration:o Identify and manage third-party platforms, software and Electrical Wholesale Suppliers (EWS) for third-party data integration and provisioning.o Ensure accurate product data on distributor websites, EWS platforms, and other third-party platforms beyond ePlan in accordance with standards.o Determine the best course of action to meet schedules and resolve challenges around delivery of product information to customers across different channels, third- party Master Data Management (MDM) platforms and 3D CAD libraries.o Work with the TE channel enablement team to ensure TE products are consistently and accurately represented on distributor websites and across the digital ecosystem.Technical Collateral:o Oversee the creation and maintenance of datasheets for NPIs and legacy products on TE.com for sub-verticals in collaboration with product managers and engineers.Analytics & Optimization:o Leverage Adobe Analytics, Tableau, etc. to develop KPIs and optimize digital engagement across platforms.Compliance & Standardization:o Drive standardization and provide governance of digital information delivery in the business.o Ensure adherence to GSPDC standards, TE.com readiness, and consistent data publication processes.o Taxonomy validation in partnership with taxonomy team, product management, and engineering.
Technical Skills:
Prior experiencing creating digital strategy and roadmap.Demonstrated experience/ knowledge of digital self-serve tools, like product selectors, configurators, 3D interactive customer engagement platformsExperience with identifying and maintaining product facets, including but not limited to customer view models, drawings, product compatibility, product data sheets, etc.Experience in managing large product content transformation and migration projects, including M&A parts integration.Hands on experience working with 3rd party agencies on implementing device agnostic responsive design digital commerce solutionsKnowledge of third-party design automation platforms (EPLAN, ZUKEN, etc.) and master data management tools used to gather product data as per global taxonomy standards like ETIM, UNSPSC, etc.Knowledge of EWS platforms such as FabDis, Idea Connector, etc.Experience with product data/ information management tools such as SAP Hybris, Windchill, etc.Exposure to product design / management & supply chain processes will be a plus.Knowledge of central part/ master data/ product lifecycle management tools.Have a deep understanding of system dependencies, data sources, granularity, availability, and limitations.
Competencies:
Industrial B2B product and market knowledgeProject Management skillsExcellent written and verbal communication skillsResults drivenContinuous Improvement mindsetSkilled in MS Office (Word, Excel, PowerPoint)Data analytics skill and advanced knowledge of tools like Adobe Analytics and/ or Tableau to develop insight and recommendations to manage digital product data across the product portfolio.Problem solving skillsStrong stakeholder management and influencing skills for internal partners with whom no direct reporting relationship existsPrior experience working in a matrix organization with collaborative relationships across global teamsLeading teams, including coaching and developing talent
Education and Experience:
BE/BTech in Engineering (Mechanical / Electrical/ Electronics / Industrial).
15+ years of work experience, with 10-12 years in digital product data/experience management.
TE Connectivity
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