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15.0 - 20.0 years
20 - 30 Lacs
bengaluru
Work from Office
Job Overview: The Digital Customer Solutions (DCS) team is an integral part of the Global Marketing Team within the Industrial Automation & Electrification (IND) business unit (BU) and is responsible for managing TE's digital product data strategy across internal and third-party platforms. The DCS Manager will be reporting to the head of Marketing of the IND BU with responsibility to work together with various functions and sub-verticals within the BU and central functional teams. The DCS Manager will lead a specialized team and oversee digital tools, data integrity, taxonomy, and customer enablement systems to ensure best-in-class digital customer experience for a large industrial product portfolio. The DCS Manager will play a transformational role in how industrial product content is digitized, standardized, and made discoverable globally enabling faster customer decisions and streamlined access to product information. Roles and Responsibilities: Team Leadership: o Manage a team of ~6 Digital Experience Specialists. o Develop team capability and performance. Digital Product Data Governance: o Maintain and improve Product Data Completeness (PDC) and Product Quality Index (PQI). o Manage M&A product integration from external systems of acquired companies to TE.com. Digital Tools Implementation: o Partner with external vendors to build and implement selector/configurator tools for ease of product selection. o Establish a process to gather input from cross-functional teams on requirements and pricing. o Maintain and update existing and new digital tools and provide training. Channel & Third-Party Platform Collaboration: o Identify and manage third-party platforms, software and Electrical Wholesale Suppliers (EWS) for third-party data integration and provisioning. o Ensure accurate product data on distributor websites, EWS platforms, and other third-party platforms beyond ePlan in accordance with standards. o Determine the best course of action to meet schedules and resolve challenges around delivery of product information to customers across different channels, third- party Master Data Management (MDM) platforms and 3D CAD libraries. o Work with the TE channel enablement team to ensure TE products are consistently and accurately represented on distributor websites and across the digital ecosystem. Technical Collateral: o Oversee the creation and maintenance of datasheets for NPIs and legacy products on TE.com for sub-verticals in collaboration with product managers and engineers. Analytics & Optimization: o Leverage Adobe Analytics, Tableau, etc. to develop KPIs and optimize digital engagement across platforms. Compliance & Standardization: o Drive standardization and provide governance of digital information delivery in the business. o Ensure adherence to GSPDC standards, TE.com readiness, and consistent data publication processes. o Taxonomy validation in partnership with taxonomy team, product management, and engineering. Skills, Competencies and Education: Technical Skills: Prior experiencing creating digital strategy and roadmap. Demonstrated experience/ knowledge of digital self-serve tools, like product selectors, configurators, 3D interactive customer engagement platforms Experience with identifying and maintaining product facets, including but not limited to customer view models, drawings, product compatibility, product data sheets, etc. Experience in managing large product content transformation and migration projects, including M&A parts integration. Hands on experience working with 3rd party agencies on implementing device agnostic responsive design digital commerce solutions Knowledge of third-party design automation platforms (EPLAN, ZUKEN, etc.) and master data management tools used to gather product data as per global taxonomy standards like ETIM, UNSPSC, etc. Knowledge of EWS platforms such as FabDis, Idea Connector, etc. Experience with product data/ information management tools such as SAP Hybris, Windchill, etc. Exposure to product design / management & supply chain processes will be a plus. Knowledge of central part/ master data/ product lifecycle management tools. Have a deep understanding of system dependencies, data sources, granularity, availability, and limitations. Competencies: Industrial B2B product and market knowledge Project Management skills Excellent written and verbal communication skills Results driven Continuous Improvement mindset Skilled in MS Office (Word, Excel, PowerPoint) Data analytics skill and advanced knowledge of tools like Adobe Analytics and/ or Tableau to develop insight and recommendations to manage digital product data across the product portfolio. Problem solving skills Strong stakeholder management and influencing skills for internal partners with whom no direct reporting relationship exists Prior experience working in a matrix organization with collaborative relationships across global teams Leading teams, including coaching and developing talent Education and Experience: BE/BTech in Engineering (Mechanical / Electrical/ Electronics / Industrial). 15+ years of work experience, with 10-12 years in digital product data/experience management.
Posted 1 day ago
5.0 - 8.0 years
10 - 14 Lacs
Chennai
Work from Office
We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include: Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal
Posted 2 months ago
5.0 - 8.0 years
10 - 14 Lacs
Hyderabad
Work from Office
We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include: Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal Mandatory Skills: Telecom Telco Cloud Orchestrator.
Posted 2 months ago
5.0 - 8.0 years
10 - 14 Lacs
Bengaluru
Work from Office
We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include: Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal Mandatory Skills: Telecom Telco Cloud Orchestrator.
Posted 2 months ago
5.0 - 8.0 years
7 - 11 Lacs
Pune
Work from Office
We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include: Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal Mandatory Skills: Project Management. Experience: 5-8 Years.
Posted 2 months ago
5.0 - 8.0 years
10 - 14 Lacs
Coimbatore
Work from Office
We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include: Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal Mandatory Skills: .NET.
Posted 2 months ago
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