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Manager Hiring

5 - 9 years

0 Lacs

chennai tamil nadu

Posted:1 week ago| Platform: Shine logo

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Skills Required

troubleshooting coaching mentoring knowledge sharing estimation resource management incident management change management communication root cause analysis samplemanager lims applications technical expertise

Work Mode

On-site

Job Type

Full Time

Job Description

You are a Senior Analyst with 5 to 8 years of experience, responsible for providing technical expertise in SampleManager LIMS applications to guide the team and troubleshoot complex issues effectively. Your role involves analyzing and resolving intricate technical problems, collaborating with onshore teams when necessary, and coaching and mentoring team members to foster continuous learning and skill development. You will be responsible for promoting knowledge sharing within the team through documentation, training sessions, and regular communication. Additionally, you will estimate effort, resources, and costs for major changes, implement minor enhancements following the Change Control process, and coordinate release deployments and hypercare with the development team. Managing team resources efficiently by assigning tasks based on bandwidth, identifying opportunities to improve support processes, overseeing incident management processes, and handling changes to the support environment are key aspects of your role. You will also communicate effectively with clients, providing regular updates on incident status and resolution efforts, while escalating critical issues to appropriate stakeholders. Your goal is to exceed client expectations by delivering high-quality support, building strong relationships, and ensuring timely resolution of issues. As a Certified LIMS Professional with Data Management Certification, you are well-equipped to excel in this role.,

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