Manager , Global Workflow

4 - 7 years

5 - 9 Lacs

Posted:Just now| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

  • Supervise, guide, evaluate, oversee, and provide feedback to staff.
  • Evaluate and communicate the team s performance against quality control metrics and resolve any issues in a timely fashion.
  • Provide direction and guide junior colleagues on novel or complex performance issues and delivery of results to clients and/or internal staff as needed.
  • Help facilitate and support HR in hiring processes, review curriculum vitae, and participate in new hire interviews.
  • Implement and follow new hire onboarding procedures.
  • Review employee utilization and timeliness of supervisees timecards submission.

Workflow and Project Coordination

  • Provide administrative and operational support to Delivery Team to ensure projects are executed efficiently.
  • Assist with project reporting, tracking progress, and updating project information
  • Serve as a liaison between delivery teams, operations, project managers, and other internal customers to facilitate clear communication and timely updates.
  • Perform other ad-hoc work/special projects as necessary to support ACA s various client and internal initiatives.

Required Education and Experience

  • Bachelor s degree in Business Administration, Project Management, Operations, or related field.
  • Minimum ten (10) years of professional experience
  • Minimum four (4) years of supervisory or team leadership experience within the GRC, compliance, or financial services domain
  • Strong organizational skills with a keen eye for detail.
  • Ability to multitask, prioritize, and work independently with minimal supervision.
  • Excellent verbal and written communication skills to interact effectively across teams and stakeholders.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

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