Job
Description
As a Process Consultant at Tata Communications, you will play a crucial role in driving efficiency and effectiveness across the IT organization's core business processes. Your responsibilities will include: - Conducting deep-dive assessments using techniques like Value Stream Mapping to analyze current state processes and identify bottlenecks, inefficiencies, and non-value-add steps. - Designing and documenting optimized target state processes utilizing industry standards and best practices. - Collaborating with IT Development teams to translate optimized process flows into technical requirements for system implementation in platforms like Salesforce, ServiceNow, etc. - Leading optimization efforts across key CRM processes, including Lead-to-Cash, Sales Cloud, Service Cloud, and Marketing Automation workflows. - Leading workshops and training sessions to secure organizational buy-in and facilitate the adoption of new processes and tools. Your role will also involve: - Functioning as a Senior Business Analyst, conducting stakeholder interviews, facilitating requirements gathering sessions, and translating complex business needs into clear, actionable functional specifications. - Establishing baseline metrics and Key Performance Indicators for current processes, quantifying current state performance using data extraction and analysis tools. - Developing and executing post-implementation measurement plans, providing data-driven reports on the realized business value and Return on Investment of optimized processes to executive leadership. To excel in this role, you should have: - Minimum of 7+ years of progressive experience in process design, business analysis, management consulting, or process improvement roles within an IT or Technology organization. - Proven proficiency and practical experience with industry methodologies such as Lean, Six Sigma, or Business Process Management. - Demonstrated ability to analyze large datasets, identify trends, measure performance against KPIs, and present clear, data-driven conclusions. - Deep practical experience and functional knowledge of Salesforce Sales Cloud and/or Service Cloud and related business processes. - Advanced proficiency in process mapping tools (e.g., Visio, Lucidchart, Miro) and strong hands-on experience with data analysis and reporting tools. Preferred qualifications for this role include certification as a Lean Six Sigma Green Belt or Black Belt, CBAP, or PMP, direct experience working on process improvements related to large enterprise platforms, and experience operating within an Agile or DevOps environment. As a Process Consultant at Tata Communications, you will play a crucial role in driving efficiency and effectiveness across the IT organization's core business processes. Your responsibilities will include: - Conducting deep-dive assessments using techniques like Value Stream Mapping to analyze current state processes and identify bottlenecks, inefficiencies, and non-value-add steps. - Designing and documenting optimized target state processes utilizing industry standards and best practices. - Collaborating with IT Development teams to translate optimized process flows into technical requirements for system implementation in platforms like Salesforce, ServiceNow, etc. - Leading optimization efforts across key CRM processes, including Lead-to-Cash, Sales Cloud, Service Cloud, and Marketing Automation workflows. - Leading workshops and training sessions to secure organizational buy-in and facilitate the adoption of new processes and tools. Your role will also involve: - Functioning as a Senior Business Analyst, conducting stakeholder interviews, facilitating requirements gathering sessions, and translating complex business needs into clear, actionable functional specifications. - Establishing baseline metrics and Key Performance Indicators for current processes, quantifying current state performance using data extraction and analysis tools. - Developing and executing post-implementation measurement plans, providing data-driven reports on the realized business value and Return on Investment of optimized processes to executive leadership. To excel in this role, you should have: - Minimum of 7+ years of progressive experience in process design, business analysis, management consulting, or process improvement roles within an IT or Technology organization. - Proven proficiency and practical experience with industry methodologies such as Lean, Six Sigma, or Business Process Management. - Demonstrated ability to analyze large datasets, identify trends, measure performance against KPIs, and present clear, data-driven conclusions. - Deep practical experience and functional knowledge of Salesforce Sales Cloud and/or Service Cloud and related business processes. - Advanced proficiency in process mapping tools (e.g., Visio, Lucidchart, Miro) and strong hands-on experience with data analysis and reporting tools. Preferred qualifications for this ro
