Manager - Global Sales Enablement

As a Process Consultant at Tata Communications, your role is pivotal in driving efficiency and effectiveness across the IT organization's core business processes. Your responsibilities will include: - Conducting deep-dive assessments using techniques like Value Stream Mapping (VSM) to analyze current state processes and identify bottlenecks, inefficiencies, and non-value-add steps. - Designing and documenting optimized target state processes using industry standards and best practices. - Collaborating with IT Development teams to translate optimized process flows into technical requirements for system implementation, especially in platforms like Salesforce and ServiceNow. - Leading optimization efforts across key CRM processes such as Lead-to-Cash, Sales Cloud, Service Cloud, and Marketing Automation workflows. - Leading workshops and training sessions to secure organizational buy-in and facilitate the adoption of new processes and tools. In addition to the key responsibilities, you should meet the following qualifications: - Minimum of 7+ years of progressive experience in process design, business analysis, management consulting, or process improvement roles within an IT or Technology organization. - Proven proficiency and practical experience with industry methodologies such as Lean, Six Sigma, or Business Process Management (BPM). - Demonstrated ability to analyze large datasets, identify trends, measure performance against KPIs, and present clear, data-driven conclusions. - Deep practical experience and functional knowledge of Salesforce Sales Cloud and/or Service Cloud and related business processes. - Advanced proficiency in process mapping tools (e.g., Visio, Lucidchart, Miro) and strong hands-on experience with data analysis and reporting tools (e.g., Excel, SQL, Power BI, or Tableau). - Exceptional written and verbal communication skills, with a demonstrated ability to present complex technical concepts to non-technical executive audiences. Preferred qualifications for this role include: - Certification as a Lean Six Sigma Green Belt or Black Belt, CBAP (Certified Business Analysis Professional), or PMP (Project Management Professional). - Direct experience working on process improvements related to large enterprise platforms like Salesforce, ServiceNow, SAP, or Oracle. - Experience operating within an Agile or DevOps environment.,