Role Dimensions:
Structure
The role reports to the Associate Vice President. The Diageo Great Britain (GB) Commercial Systems team works closely with several business partners including Commercial Finance, Sales, Supply, Financial Control, Marketing, and the various IS stakeholders (Enterprise Operation, TCS, Infosys, Diageo Bangalore, etc.).
Market Complexity
Main markets are
: GB, Ireland and Northern Ireland. Diageos ambition is to becomethe best performing, most trusted and respected consumer products company in the world.It is expected to comply with the Must Dos and Leadership standards. The following behaviors / capabilities are a must to be able to succeed in role:
Strategic Direction
: Aligning systems management with Diageo's strategic goals, ensuring that commercial systems support business objectives effectively. Team Leadership
: Leading and developing a team to ensure high performance, fostering an environment of collaboration and continuous improvement. Stakeholder Engagement
: Engaging with key stakeholders across various departments to understand their needs and ensure systems are aligned with business requirements. Being able to influence senior stakeholders. Change Management
: Driving change initiatives within the commercial systems landscape, ensuring smooth transitions and adoption of new processes or technologies. Technical Expertise
: Strong understanding of commercial systems (SAP, Advantage, Anaplan, Salesforce, Edge) and technology solutions relevant to Diageo's operations. Has strong Excel and programming skills. Project Management
: Ability to manage complex projects, ensuring they are delivered on time, within scope, and budget. Analytical Skills
: Proficiency in analyzing data to drive decision-making and improve system efficiencies. Has strong analytical skills and attention to detail. Communication Skills
: Excellent communication skills to articulate technical concepts to non-technical stakeholders effectively. Speaks fluent business English. Innovative thinking
: identify ways to make things happen and have the energy and know how to implement. Courage and ability to challenge conventional thinking and put own ideas across. Ownership and accountability
: has personal drive to take ownership and deliver solutions. Focus and result oriented, demonstrating rigor and brilliant execution. Has strong personal drive, self-motivated and resilient. Understands the commercial-, financial-, sales and marketing aspects to be able to successfully deliver. Strong and effective prioritization and focus on actions. Key behavior
: positive, can-do attitude. Hard working personality. Being able to quickly adapt to a flexible working environment
Purpose of Role
The Commercial Systems Manager role is based in India. The purpose of this role is:
- The role is designed to support system operations, compliance controls, reporting, and enhancements within GB commercial business systems
- Ensure to have smooth and successful delivery of the short - and long-term plans relating to commercial systems (e.g. Annual Operating Plan, System upgrades...)
- Become system process owner and SME. Ensure that the system, performance promise is kept, and the related processes are delivered accurately, efficiently, on time and in line with Controls and Risk Management requirements.
- Show exceptional leadership skills to be able to hold people to account and to influence senior stakeholders.
- The role will provide business and strategy insight, analytical rigor to support and challenge the delivery of our financial and commercial targets, processes, systems by working closely with senior stakeholders across different areas in the business. This role gives great visibility to senior management on the individuals performance and allows the individual to grow.
Top 3-5 Accountabilities
- Act as a commercial system process and tool owner. Put forward ideas that challenge established ways of working. Ensure that the processes are compliant, effective and are in line with the control requirements. In order to reach successful result, influence peers and senior stakeholders.
- Ensure smooth and successful delivery of the short - and long-term plans (e.g. Annual Operating Plan, System upgrades, commercial system related projects...). Hold people to account.
- Ensure smooth and accurate business as usual operation and month-end closes. Generate insight, provide analysis for business decision support. Accelerate ticket resolution. Continuously monitor performance. Setting work priorities appropriately.
- High quality stakeholder management is a must. Constantly deliver great performance. Drive to deliver. Demonstrate exceptional leadership skills.
- Perform any additional commercial / financial system related task as per Line Managers request
Qualifications, Experience Required
Functional Capabilities
- 5 years of experience in in FMCG sector.
- 8-10 years experience in Commercial Systems Management. Prior business systems experience preferable
- Excellent coordination, prioritization and stakeholder management skills is a must
- Personal drive to take ownership and deliver solutions, results
- Experience in working with integrated systems (Anaplan, SAP, SAP-BW, SAP-CRM) and strong advanced Excel knowledge/experience.
- Excellent problem solving and analytical skills with high accuracy
- Excellent business English and communication skills.
- Hard working, fast learning personality, flexibility, inquisitiveness, proactivity. Has good interpersonal skills. Able to work independently.
- Results orientated and capable of working in a flexible working environment. Self- driven. Demonstrated energy/drive in the data area. Team player and team mentor.
