Job
Description
Role Overview: You will be responsible for leading a team comprising of Pilots, Key Account Managers, and Trainers. Your role will involve providing training, mentoring, and suggesting team enhancements. You will also be required to develop a Training Excellence and Optimization Strategy focusing on Product, Process, and People. Additionally, you will oversee Field Operation Management to ensure the timely completion of trials, demos, training, and ATP/commissioning. Developing SOPs and best practices for Customer Support and Success will also be part of your responsibilities. Building strong relationships with customers and channel partners, providing feedback/input, and collaborating with cross-functional teams will be crucial for successful Customer Success. Managing international business operations, including resources for field demos, trials, and trainings, will also be a key aspect of this role. Key Responsibilities: - Lead and manage a team of Pilots, Key Account Managers, and Trainers - Provide training, mentoring, and propose team improvements - Develop Training Excellence and Optimization Strategy - Ensure timely completion of trials, demos, training, and ATP/commissioning - Participate in field trials for large deals and ensure alignment with requirements - Manage inventory and develop SOPs for Customer Support and Success - Build strong relationships with customers and channel partners - Provide feedback/input for product and process improvement - Collaborate with Sales, Product, R&D, QA, and Supply Chain teams - Manage resources for international field demos, trials, and trainings - Support pilots and manage inventory for international operations Qualifications: - BE in Aeronautical Engineering - 7-12 years of experience in Aviation, UAV, or Aeronautics - Proficiency in Power BI and advanced analytical tools for UAV log analysis (Note: The additional details of the company were not provided in the job description.) Role Overview: You will be responsible for leading a team comprising of Pilots, Key Account Managers, and Trainers. Your role will involve providing training, mentoring, and suggesting team enhancements. You will also be required to develop a Training Excellence and Optimization Strategy focusing on Product, Process, and People. Additionally, you will oversee Field Operation Management to ensure the timely completion of trials, demos, training, and ATP/commissioning. Developing SOPs and best practices for Customer Support and Success will also be part of your responsibilities. Building strong relationships with customers and channel partners, providing feedback/input, and collaborating with cross-functional teams will be crucial for successful Customer Success. Managing international business operations, including resources for field demos, trials, and trainings, will also be a key aspect of this role. Key Responsibilities: - Lead and manage a team of Pilots, Key Account Managers, and Trainers - Provide training, mentoring, and propose team improvements - Develop Training Excellence and Optimization Strategy - Ensure timely completion of trials, demos, training, and ATP/commissioning - Participate in field trials for large deals and ensure alignment with requirements - Manage inventory and develop SOPs for Customer Support and Success - Build strong relationships with customers and channel partners - Provide feedback/input for product and process improvement - Collaborate with Sales, Product, R&D, QA, and Supply Chain teams - Manage resources for international field demos, trials, and trainings - Support pilots and manage inventory for international operations Qualifications: - BE in Aeronautical Engineering - 7-12 years of experience in Aviation, UAV, or Aeronautics - Proficiency in Power BI and advanced analytical tools for UAV log analysis (Note: The additional details of the company were not provided in the job description.)
