Manager - Field Operations & Customer Success ideaForge

7.0 - 12.0 years

0 - 0 Lacs

navi mumbai, maharashtra

On-site

Role Overview: As a Customer Support & Success professional based in Navi Mumbai, your role will involve leading a team consisting of Pilots, Key Account Managers, and Trainers. You will be responsible for providing training, mentoring, and suggesting improvements for the team. Additionally, you will focus on training excellence and optimizing strategies related to product, process, and people. Your expertise in field operation management will ensure the timely completion of trials, demos, training, and ATP/commissioning. By participating in field trials for large deals, you will ensure alignment with relevant requirements and manage inventory efficiently. Developing SOPs and best practices ...

Posted 4 weeks ago

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Manager - Field Operations & Customer Success ideaForge

7.0 - 12.0 years

0 - 0 Lacs

navi mumbai, maharashtra

On-site

As a Customer Support & Success professional based in Navi Mumbai, you will play a crucial role in leading and managing a team consisting of Pilots, Key Account Managers, and Trainers. Your responsibilities will include providing training, mentoring, and suggesting improvements for the team. You will also be in charge of developing a Training Excellence and Optimization Strategy focusing on Product, Process, and People. In terms of Field Operation Management, you will be responsible for ensuring the timely completion of trials, demos, training sessions, and ATP/commissioning. Your role will involve participating in field trials for significant deals and ensuring alignment with relevant requi...

Posted 3 months ago

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