Manager - Field Operations & Customer Success ideaForge

7.0 - 12.0 years

0 - 0 Lacs

navi mumbai, maharashtra

On-site

As a Customer Support & Success professional based in Navi Mumbai, you will play a crucial role in leading and managing a team consisting of Pilots, Key Account Managers, and Trainers. Your responsibilities will include providing training, mentoring, and suggesting improvements for the team. You will also be in charge of developing a Training Excellence and Optimization Strategy focusing on Product, Process, and People. In terms of Field Operation Management, you will be responsible for ensuring the timely completion of trials, demos, training sessions, and ATP/commissioning. Your role will involve participating in field trials for significant deals and ensuring alignment with relevant requirements. Additionally, you will oversee Inventory Management and develop Standard Operating Procedures (SOPs) and best practices for Customer Support and Success. Your focus on Customer Success will involve building strong relationships with customers and channel partners. You will provide valuable feedback on products and processes, ensuring effective communication channels are in place to relay inputs to the development teams. Collaboration with cross-functional teams is key to success in this role. You will closely work with Sales, Product, R&D, QA, and Supply Chain teams to achieve operational success. Establishing and managing relationships with these teams will be essential for seamless coordination. For International Business operations, you will be tasked with managing the structure and resources for international field demos, trials, and training. Supporting pilots and overseeing inventory for international operations will also fall under your responsibilities. To qualify for this position, you should hold a Bachelor's degree in Aeronautical Engineering and possess 7-12 years of experience in Aviation, UAV, or Aeronautics. Proficiency in Power BI and advanced analytical tools for UAV log analysis is required. This role offers a competitive salary ranging from INR 18-22 Lakhs per annum. Key skills for success in this position include expertise in Aviation, RCA, Aerodynamics, Field Operation, UAV technology, customer communication, customer success strategies, demonstrations, aviation electronics, channel partner relations, and training and development.,

Posted 1 month ago

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