What s in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
To lead the team of Fraud SME Analysts to identify fraudulent Application / Transactions and minimize fraud losses, with best levels of customer experience.
Role Accountability
- Application Fraud / Transaction Fraud Monitoring & Decisioning:
- Lead the team of fraud SME analysts to identify fraudulent application/transaction patterns across various attributes
- Ensure comprehensive alert review by the team by leveraging all available profile attributes, alternate sources of data, -ve databases, past patterns, and available online validation sources to identify anomalies and prevent fraudulent activity
- Analyze Fraud Modus Operandi & decisioning patterns to feed learnings for SOP improvement/updation
- Perform RCA of the identified/prevented frauds and share the same with the sampling/investigation team to unearth fraud syndicates in the market
- Conduct weekly sample audits of fraud analyst decisioning to drive adherence to SOPs & customer contact policies
Stakeholder Liaisoning and Process Improvement:
- Liaison with internal stakeholders (Credit, Operations, CS) and external stakeholders (Merchants, Acquirers, Payment gateways, LEAs) to highlight fraud trends and take up hold / reverse disputed funds
- Monitor fraud trends and feedback the learnings/observations into the system and train people for process improvements
Regulatory Adherence & KYC Compliance:
- Ensure adherence to regulatory compliance on KYC, transaction monitoring and fraud transaction reversals
- Coach the team on regulatory guidelines and ongoing changes in the compliance framework
Measures of Success
- Productivity (No. of cases decisioned in a day) as per MOU, Fraud Decisioning Accuracy, TAT, Team VIC Penetration
- Fraud Catch & False Positives
- Completion of Critical Projects on Digitization & Automation as per agreed objectives
- 100% coverage on process training and certification for the team
- Process Adherence as per MOU
Technical Skills / Experience / Certifications
- Core domain expertise in fraud risk management, underwriting and transaction monitoring
- Good industry connect & visibility on Industry forums to learn industry best practices & updates
Competencies critical to the role
- Conflict Management
- Analytical Ability and Problem Solving
- Process Orientation
- Quality Orientation
Qualification
Graduate in any discipline from a reputed and recognized institute / University.
Preferred Industry
Banking / Financial Services /Consulting/Fraud Strategy/Ecommerce
