Manager Expert Desk GES PSC

Job Title: Manager Expert Desk GES PSC Location: Hyderabad (Hybrid) Position Type: Permanent What we Bring: Operations & Compliance Management: Accountable for key performance indicators (KPIs) achievement, ensuring accurate tracking, analysis, and communication of metrics to drive strategic decision-making and operational efficiency. Areas of operations: e-sourcing, supplier performance monitoring, contract management, supplier enablement, supply integration, catalogue enablement Lead contract management to support CAM / Buyers during Contract operationalization for new contract & amendment Drive savings by identifying opportunities through process and contract performance. Monitoring optimization of supplier base Provide Supplier support on configuration Support supplier documentation activities which involve collecting, verifying, and maintaining all necessary documents from suppliers to ensure they are compliant, qualified, and ready to do business with the organization Manage Supplier documentation related activities Diversity program COSMOS requests P12 Doc gathering Ad-hoc documentation request Halal requests Contract specifications to be signed by suppliers IP Certificate RMI supplier doc. Gathering (TTH, P&B and IG) ECO VADIS Corrective actions Supplier Campaigns, Develop and implement risk management and controls Process Optimization & Automation Stimulate the improvements and standardization of processes to increase efficiency and quality of the operations Support automation initiatives to enhance efficiency and scalability within GES-P&SC Support the development and deployment of automated solutions to improve transactional accuracy and workflow effectiveness Stakeholder & Vendor Management Provide best solution to CAM and Buyer through Contact Operationalization, Catalogue Enablement and Supplier integration for complex issues arising from key stakeholders or suppliers. Manage the day-to-day activities of the Expert Desk and have regular check-ins with the team / Manage demand for the Expert Desk resources. Build and maintain strong relationships with the vendor to ensure high-quality service delivery and compliance with contractual obligations. Manage escalations and Provide 2nd line support on Indirect procurement operations for complex issues arise from key stakeholders or suppliers. People Management & Leadership Provide strategic leadership and direction to teams, fostering a culture of high performance, accountability, and collaboration. Drive team engagement, development, and succession planning, ensuring a motivated and skilled workforce. Implement training programs to upskill employees and align with evolving business needs. Conduct performance reviews, coaching, and mentoring to enhance team productivity and professional growth. Foster a culture of continuous improvement, encouraging innovation and best practices across the team. You Bring: Bachelors degree with relevant work experience in shared services operations / Ariba enabled procurement operations 6 years of relevant experience in Sourcing, procurement, Procure-to-Pay (P2P) or shared service operations with at least 3 years in people management / Leadership. Experience utilizing procurement technologies such as SAP, Ariba, and data analytics software like Celonis, Sievo & Tableau will be an advantage. Fluent in English, written & oral. Foreign languages would be an added advantage.