Manager-Donor Servicing

Role Overview: As a donor servicing professional at Plaksha, you will play a crucial role in acting as the bridge between donors and the organization. Your primary responsibilities will revolve around financial acumen and customer excellence mindset to ensure timely reporting, compliance, and meaningful engagement with donors. Your role will uphold the highest standards of transparency and trust, contributing significantly to the organization's mission-driven initiatives. Key Responsibilities: - Prepare, validate, and share utilization certificates and donor reports in compliance with accounting and audit requirements. - Work closely with the finance team to manage FY-end closing, impact audits, and ensure statutory compliance. - Act as the primary contact for donor servicing, providing timely updates, invitations to statutory meetings, and proactive management of donor expectations. - Build trust-based relationships with key donors, CSR teams, and partners through clear communication and regular updates. - Maintain accurate documentation, adhere to donor servicing SOPs, and support internal/external audits. - Collaborate with program teams to capture outcomes and effectively present them to donors. Qualifications Required: - Bachelor's degree in commerce, Accounting, Finance, or a related field. - 8-12 years of experience in donor servicing, CSR reporting, or client servicing (CSR/NGO sector preferred; banking/AMC client servicing background welcome). - Strong understanding of accounting, audits, and compliance. - Excellent communication and presentation skills. - Ability to manage multiple stakeholders with empathy and professionalism. - Proficiency in MS Excel, accounting tools, and CRM systems preferred. Additional Details: Plaksha is a 21st-century university dedicated to addressing global challenges through transformative technology education. The organization values a transparent work culture embodying the values C.R.E.A.T.E. (Curious, Rigorous, Enterprising, Authentic, Thankful, Exemplary), fostering personal growth and innovation. You will have the opportunity to collaborate with leading minds in academia and industry in an inclusive environment that values diverse talent.,