5 Service Mindset Jobs

As a Senior Financial Data Advisor at SimCorp Datacare, you will play a crucial role in managing pricing and reference data for clients as a Managed Service. Working within the Datacare Advisory and change management service, you will collaborate with industry and data management experts to monitor industry, regulatory, and vendor feed changes that may affect client business operations. Your primary responsibilities will include overseeing client onboarding, monitoring vendor changes, maintaining data standards, and coordinating change management activities by engaging with internal service teams from IT and Operations. Reporting directly to the head of the Data Advisory team, you will be instrumental in ensuring seamless operations for SimCorp Datacare clients. Key Responsibilities: - Create and uphold data standards, data models, and data ontologies to establish relationships between data objects. - Document metadata information related to data models, interpretation, lineage, and utilization across key processes for internal and external stakeholders. - Monitor and evaluate vendor-related changes impacting SimCorp Datacare and Enterprise Data Manager clients. - Collaborate with internal service teams to prioritize and address standard and client change requests through the Change & Control Board (CCB) governance. - Develop and implement a robust client onboarding framework for efficient Datacare client onboarding. - Provide 3rd level support, advisory services, and quality assurance for data and change integrations. - Contribute to designing and maintaining data test concepts for ensuring data and service quality. - Support Datacare Operations in process improvement initiatives. - Advise clients on data requirements and usage for new needs. - Keep abreast of industry and regulatory changes within data management to drive best practices for SimCorp community clients. Your Qualifications: - Hold a relevant bachelor's degree in finance or engineering. - Possess experience in Change Management involving data vendor feeds like Bloomberg, IDC, Reuters, etc. - Demonstrate knowledge of financial products, markets, derivatives, and structured instruments. - Have expertise in requirements engineering, data modeling, and full SDLC approach. - Exhibit analytical skills, attention to detail, service-oriented mindset, and strong organizational and interpersonal abilities. - Experience in process management, control, and design is desirable but not mandatory. About SimCorp: SimCorp is a reputable provider of investment management solutions to a diverse client base globally. With a team of over 1900 employees from 50+ nationalities, we are dedicated to supporting more than 200 clients worldwide. At SimCorp, we value diversity and multiple perspectives, fostering a culture where differences are embraced. Join us on our journey of growth and exploration, offering exciting career opportunities. To learn more about why others choose to work at SimCorp, visit our career pages at www.simcorp.com/career. If you are interested in this opportunity, please submit your application in English. For additional information, please reach out to Swati Pal, Talent Acquisition Partner at Swati.pal@Simcorp.com. We look forward to connecting with you!,

As a P&C Services Agent at KONE, you will play a crucial role in enabling high-quality and efficient HR service delivery in Chennai. Your responsibilities will include contributing to the development, maintenance, and improvement of P&C Services under the guidance of the Head of P&C Services and the Center of Expertise organization. You will be involved in various HR processes such as master data, reporting, learning and development, reward and recognition, and talent management. Your role will also involve reviewing processes from a centralized delivery perspective, providing input for different stakeholders to ensure process alignment, and collaborating with the Center of Expertise organization for process development through continuous improvement and LEAN methodology. You will be responsible for training and coaching the P&C Services team on HR processes and tools, as well as assisting them in resolving queries related to these processes. Additionally, you will support and advise employees and managers in using HR tools, handle various transactions, maintain quality and service level agreements, work closely with other P&C colleagues, and participate in process analysis and improvement actions. Strong language skills in English, Hindi, and at least 2 Indian regional languages (preferably Telugu or Kannada) are required for this role, with experience in using Workday and/or other HR solutions considered advantageous. The ideal candidate for this position should have experience and knowledge in different HR processes, experience working in a shared service center, and strong empathy and service mindset to ensure a great employee experience. Problem-solving skills, quality focus, and the ability to work in different time zones or shifts are also essential requirements. If you are passionate about meeting people and making an impact in the elevator and escalator industry, we encourage you to apply and be part of our global organization at KONE. At KONE, we offer career progression opportunities, total reward elements to engage and motivate employees, comprehensive learning and development programs, and a collaborative working culture where each individual's contribution is valued. Employee engagement, sustainability, and ethical business practices are integral to our culture, and we strive to create a supportive and respectful environment where good performance is recognized and rewarded. Join us at KONE and embark on a fulfilling career journey while enjoying a healthy and balanced life. For more information, visit www.kone.com/careers.,

As a Plant Human Resources Specialist at Mannitab Plant located in Malegaon, Nashik, you will be responsible for overseeing Plant HR activities, focusing on compliance within the workplace. Your role will involve managing various administrative HR tasks at the local site, including talent acquisition, contingent worker management, learning, time & attendance, and employee & labor relations. Reporting directly to the Plant Human Resources Specialist, India Operation based in Ahmedabad, you will be required to deliver, coordinate, and implement local administrative HR tasks efficiently. Your responsibilities will include managing contract labor recruitment, onboarding, and supervision, ensuring compliance with relevant labor laws and regulations, and monitoring the performance of contract laborers in adherence to company policies and safety regulations. You will also be responsible for ensuring compliance with local labor laws and regulations, staying updated with Indian labor laws relevant to the manufacturing industry. Handling employee grievances, disputes, and complaints promptly and fairly will be a crucial aspect of your role, fostering a positive work environment through open communication and conflict resolution practices. In addition, you will be involved in managing investigations into employee claims of unfair treatment or misconduct, resolving discipline issues, conducting appeals processes, and maintaining accurate records of labor relations activities, negotiations, and agreements. Your role will also entail supporting local learning initiatives, including conducting learning needs analysis, developing content, delivering training, and managing local logistics. To qualify for this position, you should hold a University Degree or equivalent experience in a related field, along with 8 to 10 years of work experience as an HR Generalist in the food and beverage/Pharma/FMCG industry. Experience in manufacturing/plants HR roles would be advantageous. Proficiency in HR policies, practices, procedures, and labor laws is essential, along with fluency in spoken and written English, Hindi & Marathi. As a local candidate, you are expected to establish good collaboration with various HR stakeholders, possess strong communication, interpersonal skills, and a collaborative team spirit, and demonstrate a high level of integrity, personal accountability, and a service mindset. If you are detail-oriented, able to work independently with minimal supervision, and possess a strong work ethic, this role offers you an opportunity to contribute to a Fortune 500 company that focuses on sustainable ingredient solutions to meet changing consumer trends and preferences.,

As a Customer Support Representative at Fusion CX in Siliguri, West Bengal, you will be an integral part of our growing team dedicated to providing exceptional customer service. If you are a graduate fluent in English and Hindi with a knack for resolving customer issues effectively, this opportunity is for you. Join us in our Siliguri office for a domestic voice process role where your communication skills and service-oriented mindset will create a positive impact. Multiple positions are available, so seize this chance to grow in a dynamic and people-first work environment. You will handle incoming calls in English and Hindi to address customer service queries and concerns with a courteous and solution-focused approach. Your responsibilities will include accurately documenting interactions, providing prompt resolutions while adhering to quality standards and compliance guidelines, and collaborating with internal teams for escalated issues. Meeting performance KPIs such as First Call Resolution, Customer Satisfaction, and Quality Scores will be crucial in this role. To excel as a Customer Support Representative, you must be a graduate in any discipline, proficient in English and Hindi with clear communication skills, and possess strong interpersonal abilities with a calm and empathetic demeanor. The role requires willingness to work rotational 24/7 shifts, while prior customer support or voice process experience is advantageous but not mandatory. Strong documentation and problem-solving skills will also be key to your success. This position is based on a domestic process with a work mode of office-based and 24/7 rotational shifts in Siliguri, West Bengal, India. By joining Fusion CX, you will be part of a workplace that values employee experience and fosters growth, empathy, and collaboration. Our modern and supportive office environment, diverse and fast-growing customer experience team, people-first culture, and opportunities for performance recognition, skill enhancement, and career progression make Fusion CX an ideal place to build your future. If you are seeking customer support roles in Siliguri or voice-based domestic process positions in West Bengal, apply now to embark on a rewarding journey as a Customer Support Representative at Fusion CX. Join us and discover the difference in customer experience and employee satisfaction that sets us apart.,

You will be responsible for managing all customer interactions according to the assigned roster, demonstrating ownership during customer calls, and responding to customers in a professional manner using appropriate language. Your approach should be solution-based, aiming to educate customers whenever possible. It is essential to keep your product, system, process, and policy knowledge up to date. You must adhere to scheduled shifts, timings, and activities, capturing relevant customer details during interactions and resolving queries within agreed timelines. Additionally, managing outbound campaigns based on business requirements and focusing on increasing, developing, and retaining the customer base through relationship building and service are key aspects of this role. Adherence to contact center policies, procedures, code of conduct, and legislative requirements is crucial. Skills and Competencies required for this role include proficiency in the local language, basic computer knowledge, problem-solving abilities, customer-centric mindset, technical orientation, attention to detail, and a service-oriented approach. This is a full-time position with benefits such as health insurance and Provident Fund. The job entails working in rotational shifts and requires a Bachelor's degree (Preferred). Proficiency in English is preferred, and the work location is in-person.,