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Manager

Deloitte Consulting

8 - 12 years

6 - 10 Lacs

bengaluru

Posted:4 hours ago| Platform:

Apply

Skills Required

business process payroll change management automation iso mis analytical consulting six sigma auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Governance & Excellence

Drive a robust payroll governance framework to ensure adherence to SLAs, internal controls, and quality standards.
Implement best practices in payroll operations and client service, drawing from consulting and industry experience.
Conduct periodic reviews to track delivery KPIs and improve end-to-end payroll processes.
Act as a custodian of continuous improvement and service transformation initiatives.

2. Process Compliance & Quality

Ensure accurate and timely processing of payroll in line with contractual and statutory timelines.
Standardize operating procedures (SOPs), documentation, and controls across clients and teams.
Monitor error trends, conduct root cause analysis, and lead corrective/preventive actions.
Own the change management process for payroll updates (compliance, policy, or technology-led).

3. Stakeholder Management

Act as a central point of contact for key internal stakeholders (delivery leads, compliance team, automation team) to ensure seamless service delivery.
Work with client teams to define quality benchmarks and implement consistent experience delivery.
Support onboarding of new clients and transitions with a focus on building long-term scalable models.

4. Risk, Audit & Compliance

Manage audit preparedness across engagements and ensure closure of audit findings.
Stay updated with labor laws, PF/ESI, PT, Income Tax, and other statutory payroll regulations in India.
Ensure risk mitigation through rigorous checks, validations, and controls.

5. Automation & Reporting

Collaborate with tech/automation teams to improve automation coverage across processes.
Design and deliver dashboards to track delivery health, SLA compliance, and efficiency metrics.
Recommend technology interventions to reduce manual effort and error-prone activities.

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