Manager - Delivery Quality

Job Description

Omega Healthcare Management Services Private Limited KARNATAKA Posted On 28 May 2025 End Date 11 Jun 2025 Required Experience 8 - 14 Years Basic Section No. Of Openings 1 Grade 3B Designation Manager - Delivery Quality Closing Date 11 Jun 2025 Organisational Country IN State KARNATAKA City BENGALURU Location Bengaluru-I Skills Skill VENDOR MANAGEMENT SERVICE DELIVERY PROCESS IMPROVEMENT PROJECT MANAGEMENT QUALITY ASSURANCE BPO BUSINESS PROCESS CRM OPERATIONS MANAGEMENT SIX SIGMA Education Qualification No data available CERTIFICATION No data available Job Description Job Description: Meet all Client Service Level Agreements (deliverables) Ensure the team understands client specific training requirements / needs etc. Analyse performance results of the team and implement process improvements. Determine appropriate staff levels and implement strategies to ensure efficient operations. Work with support departments to ensure staffing strategies are effectively executed. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for the Team Leaders for all their client and team members related needs and create a harmonious work environment. Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team managers to complete performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. Job Specification: Minimum of 8 Years of Professional and Relevant Experience in Medical Coding with specialty Surgery and EM. Must have experience in Client and Stakeholder and Quality Management. Excellent experience in Team and People Management as well. Must have Coding Certification like CPC/ CCS/ COC/ AHIMA + Quality Any graduate will do. Shift Details : General Shift / Day Shift Work Mode : WFO