Manager - Delivery Operation

• Manage delivery operations

● Manage daily delivery operations across multiple outlets, ensuring timely and accurate order fulfillment

● Monitor KPIs such as delivery time, order accuracy, customer satisfaction, and cost per delivery

● Implement SOPs for delivery processes, packaging standards, and hygiene protocols

● Coordinate with third party agencies for smooth delivery operation

● Work closely with POC of delivery partners to improve performance

● Identify bottlenecks and implement process improvements to reduce delivery time and cost

• Team Management

● Recruit, train, and supervise delivery coordinators, packing staff and delivery executives

● Work closely with outlet team to improve delivery operations

● Conduct regular performance reviews and provide coaching for continuous improvement

● Ensure compliance with safety standards and local regulations

• Customer Experience

● Resolve escalated delivery-related customer complaints with empathy and urgency

● Analyse feedback trends to improve delivery experience and packaging quality

● Collaborate with marketing and customer service teams on loyalty and feedback initiatives

QUALIFICATION & JOB REQUIREMENTS

● 5+ years of experience in delivery/logistics operations, preferably in food service or retail

● Prior experience of managing restaurant delivery operations or cloud kitchen models.

● Proven track record of managing multi-location delivery teams

● Strong analytical skills and familiarity with delivery tech platforms

● Excellent communication, leadership, and problem-solving abilities

● Ability to work independently and as part of a team.

● Strong problem-solving and decision-making skills.

● Proficiency in restaurant management software , online delivery platform operations and office suite.

● Languages – English, Malayalam, Hindi.

Job Types: Full-time, Permanent

Pay: ₹32,000.00 - ₹35,000.00 per month

Benefits:

• Food provided

Experience:

• Restaurant: 4 years (Required)
• Delivery in food service: 5 years (Required)

Language:

• Hindi (Preferred)

Work Location: In person