Manager- Data Ops

As a Documentation Specialist, you will be responsible for creating world-class customer-facing documentation to delight and excite customers. Your role involves removing ambiguity by documenting information, thus enhancing team efficiency. You will convert tacit knowledge into implicit knowledge. Your key responsibilities will include: - Managing one full region or multiple customers within a region - Owning end-to-end communication and status reporting to leadership and customers - Assimilating proficiency in managing your portfolio, including estimates, asset projection, unit metrics, track CARR, asset transfers, and managing cloud costs for fully owned projects - Providing valuable data insights to customers, raising early warning signs for issues, and escalations - Collaborating effectively with Customer Success stakeholders, managing escalations, planning transition efforts, and initiating hiring accordingly - Thinking of new processes and improvements for your region and the Sustenance Engineering Team - Driving initiatives to achieve target profit gross margin and desired CSAT score for the allocated portfolio - Prioritizing work aspects with respect to changing timeframes, goals, incomplete information, and direction - Understanding the big picture and cascading it to the team, handling internal and external stakeholders - Owning your team's performance end-to-end, including mentoring, grooming, assessing, and giving balanced feedback - Regularly discussing performance and tracking Individual Development Plans on Lattice - Acting as a backup Senior Engagement Manager for another region To excel in this role, you should possess the following skills: - Experience in Advanced SQL & Unix - Strong experience in ETL & Python support - Hands-on knowledge of Analytics Tools such as Power BI or Tableau - Good healthcare knowledge - Fundamental ITIL expertise - Understanding of support processes (SLAs, OLAs, product or application support) - Proficiency in project and program management - Experience in escalation and team management - Problem-solving mindset - Excellent written and verbal communication skills - Ambitious attitude to work in a flexible startup environment with a focus on getting things done.,