Manager, Customer Trust Operations

Key Responsibilities:

• Lead and inspire the Customer Trust Operations Team, encouraging strategic thinking and excellence in delivering responses to customer inquiries.
• Develop and maintain strong relationships with internal stakeholders, ensuring alignment and collaboration across the organization.
• Support customer meetings and audit calls, presenting Thomson Reuters security posture and addressing inquiries with confidence and expertise.
• Identify and implement new ways of working, utilizing technology to automate and improve processes within the team.
• Oversee the development and maintenance of standardized responses and security collateral, ensuring accuracy and completeness.
• Collaborate with domain experts, peers, and business or technology leaders to enhance the customer compliance program.
• Act as a point of escalation for complex customer security concerns, providing guidance and solutions.
• Report on customer feedback and the current state of information security, identifying control gaps and driving remediation efforts.
• Contribute to and achieve business and departmental goals and objectives, fostering a culture of continuous improvement.
• Promote risk awareness and compliance as a subject matter expert, building and maintaining relationships with key stakeholders.
• Encourage the team to leverage automation tools and explore new technologies to enhance research and data population processes.

About You:

• Proven experience in a managerial role within information security, compliance, or a related field.
• Strong expertise in cybersecurity, IT audits, and risk management.
• Industry-related certifications such as CISSP or CISA are highly desirable.
• Excellent communication skills, with the ability to articulate security topics to both technical and non-technical audiences.
• Experience in leading teams and driving operational excellence in a fast-paced environment.
• Strong critical thinking and problem-solving skills, with a proactive approach to identifying process improvements.
• Ability to interact effectively with both technical and business stakeholders, influencing decisions and driving consensus.
• Working knowledge of frameworks such as NIST, SOC2, ISO 27000, and risk assessment methodologies.
• A passion for customer satisfaction and a commitment to delivering high-quality results.
• Join our team and lead the way in building trust and ensuring security for our valued customers