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Manager - Customer Interaction Suite

Manager - Customer Interaction Suite

Tata Communications

8 - 11 years

0 Lacs

Pune

Posted:2 days ago| Platform:

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Skills Required

customer interaction suite cloud security due diligence soc information security security frameworks networking disaster recovery subject matter expert cissp gdpr iso 27001 cloud encryption compliance legal business continuity cisa security standards

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Information Security Lead is responsible for driving security assurance and customer trust activities across Europe within a global enterprise environment. This role serves as the senior point of contact for European customer security requests (RFPs, RFIs, due diligence), regional audits, and compliance initiatives. Working closely with international managers and cross-regional teams, the Lead ensures that the organizations security posture is accurately represented, consistently documented, and continuously improved.

The ideal candidate will combine deep knowledge of security frameworks with strong communication and organizational skills, operating effectively in a fast-paced, multinational enterprise.

Key Responsibilities & Accountabilities

Take ownership of European customer and vendor security questionnaires (RFPs, RFIs, due diligence requests), ensuring accurate, timely, and high-quality responses

Represent the organizations security program in customer calls, audits, and external assessments across Europe, acting as a trusted subject matter expert

Maintain and enhance the repository of questionnaire responses, templates, and supporting documentation for the European market

Lead the development, implementation, and refinement of security policies, standards, and procedures applicable to the European region, aligned with global frameworks

Collaborate with Legal, Product, Engineering, and Compliance teams in Europe and globally to align security practices with business and regulatory requirements

Coordinate European internal and third-party security audits, ensuring readiness and successful completion

Support compliance activities related to frameworks and regulations (ISO 27001, SOC 2, GDPR, NIS2)

Drive business continuity and disaster recovery testing activities, ensuring testing is completed and results are actioned

Act as a regional trusted advisor to stakeholders and senior management, escalating risks and proposing solutions where needed
Qualifications
- 8+ years of experience in information security, IT risk, or compliance, ideally within a large enterprise or multinational environment

Proven experience working with and reporting to international remote managers

Strong knowledge of information security standards and frameworks (e.g., ISO 27001, SOC 2, NIST, GDPR, PCI DSS, NIS2)

Broad understanding of security concepts and technologies (cloud security, encryption, networking, authentication)

Demonstrated success in leading customer-facing security activities, such as audits, RFPs, and due diligence reviews

Excellent communication skills, with the ability to explain complex security concepts to technical and non-technical stakeholders

Strong organizational skills, with experience managing multiple requests and deadlines across different regions

Professional certifications such as CISSP, CISM, CISA, ISO 27001 Lead Auditor/Implementer, or CCSK are highly desirable.

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Manager - Customer Interaction Suite