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Tata Communications
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Manager - Customer Interaction Suite

Manager - Customer Interaction Suite

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Tata Communications

10 - 12 years

0 Lacs

Ahmedabad

Posted:1 day ago| Platform:

Apply

Skills Required

customer interaction suite kubernetes technical leadership system design cloud platforms media rabbitmq redis docker alerting monitoring tools qa cloud apis devops system architecture voip debugging mysql telecom aws mongodb observability architecture

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an experienced

Software Architect & Developer

with deep expertise in

VoIP and real-time communication systems

. The ideal candidate will design, build, optimize, and scale high-performance telecom platforms using

FreeSWITCH, Kamailio, SIP signaling, and RTP media technologies

. This role combines

hands-on development

system architecture

, and

technical leadership

in a production-grade environment.

Key Responsibilities
Architecture & System Design

Design and architect
scalable, high-availability VoIP platforms
Define end-to-end architecture for
SIP signaling, media handling, and call routing
Make architectural decisions around
performance, security, and fault tolerance
Lead technical design reviews and ensure best practices are followed

Development & Implementation

Develop and maintain core services using
Golang and C/C++
Customize and extend
FreeSWITCH
and
Kamailio
for call control, routing, and media handling
Implement SIP features using
SIP, SDP, RTP, RTCP, SRTP, and DTLS-SRTP
Build backend services and APIs supporting VoIP workflows
Integrate messaging and data layers using
Redis, RabbitMQ, MySQL, MongoDB

Performance, Reliability & Security

Optimize call setup times, media quality, and system throughput
Ensure secure communication using
SRTP and DTLS-SRTP
Monitor, debug, and resolve signaling and media-related issues
Perform deep protocol-level analysis to troubleshoot complex VoIP problems

Debugging & Monitoring

Analyze SIP and RTP traffic using
Wireshark
and
VoIP monitoring tools
Identify packet loss, jitter, latency, and signaling issues
Proactively improve system observability and alerting

Cloud & DevOps (Optional but Preferred)

Deploy and manage VoIP services on
AWS or other cloud platforms
Containerize services using
Docker
Orchestrate deployments with
Kubernetes
Work closely with DevOps teams to improve CI/CD pipelines

Collaboration & Leadership

Mentor junior developers and review code
Collaborate with product managers, QA, and operations teams
Document architecture, workflows, and technical decisions

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Chennai

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Manager - Customer Interaction Suite

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Software Architect & Developer

VoIP and real-time communication systems

FreeSWITCH, Kamailio, SIP signaling, and RTP media technologies

hands-on development

system architecture

technical leadership

scalable, high-availability VoIP platforms

SIP signaling, media handling, and call routing

performance, security, and fault tolerance

Golang and C/C++

FreeSWITCH

Kamailio

SIP, SDP, RTP, RTCP, SRTP, and DTLS-SRTP

Redis, RabbitMQ, MySQL, MongoDB

SRTP and DTLS-SRTP

Wireshark

VoIP monitoring tools

AWS or other cloud platforms

Docker

Kubernetes

More Jobs at Tata Communications