Manager- Customer Insights and Research

Manager for Customer Insights and Research

Key Responsibilities

• Customer Research & Insights:

• Design, conduct, and analyze comprehensive qualitative and quantitative research studies, including surveys, interviews, and user feedback sessions, for all products of Wadhwani Foundation.
• Identify crucial customer needs, pain points, and preferences, and meticulously analyze user behavior to directly support product development and continuous improvement.
• Compile complex research findings into clear, concise, and actionable insights for various cross-functional teams.

• Survey Design & Execution:

• Identify and develop highly effective survey instruments meticulously tailored to specific research goals.
• Oversee the end-to-end execution of surveys, diligently ensuring high response rates and impeccable data integrity.
• Manage and analyze survey data to uncover meaningful trends and drive actionable insights.

• Stakeholder Collaboration:

• Work closely and collaboratively with product managers, designers, engineers, and program teams to seamlessly integrate research findings into product and service enhancements.
• Clearly and persuasively communicate complex research insights and recommendations to internal stakeholders through impactful presentations, detailed reports, and intuitive dashboards.

• Data Management & Reporting:

• Maintain organized and meticulous records of all research data, ensuring absolute accuracy and confidentiality.
• Prepare detailed and insightful research reports that highlight critical insights, emerging trends, and strategic recommendations.

• Continuous Improvement:

• Continuously refine research methodologies and tools to significantly enhance their accuracy, reliability, and overall effectiveness.
• Stay thoroughly informed about the latest best practices in research methodologies and analytics tools, actively implementing innovations as appropriate.

Qualifications

• Education:

  Bachelor's degree in Business, Social Sciences, Psychology, Market Research, or a related field.

• Experience:

  Proven experience in conducting qualitative and quantitative research or customer insights within product-focused organizations or leading market research organizations.

Skills

• Research Tools:

  Proficiency in survey design tools (e.g., SurveyMonkey, Wufoo, Qualtrics) and analytical tools (e.g., Excel, SPSS, R).

• Data Visualization:

  Familiarity with data visualization tools to present insights effectively.

• Analytical Acumen:

  Exceptional analytical skills, meticulous attention to detail, and a strong ability to interpret complex datasets to derive meaningful conclusions.