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AMERICAN EXPRESS
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Manager - Compliance Quality Control Review

Manager - Compliance Quality Control Review

AMERICAN EXPRESS

3 - 8 years

9 - 13 Lacs

gurugram

Posted:13 hours ago| Platform:

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Skills Required

career development due diligence manager quality assurance finance anti money laundering manager quality control analytics financial services monitoring capacity planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

How will you make an impact in this role

The Manager GFCSU Quality Control Review position will report to the Director of Financial Intelligence Unit - Governance and Capacity Planning. Leading a team of Quality Control analysts, the successful candidate will be responsible for ensuring that an effective Compliance control program exists across GFCSU processes. This role will interface regularly with GFCSU and GFCC leadership and other Compliance colleagues.

Lead, coach, and develop a team of Quality Control Analysts. Guide them in conducting Financial Crime Compliance processes (AML, EDD, Screening) AML quality control reviews for processes managed by GFCSU and USIU (AML, EDD, Screening).
Ensure evaluations of alert investigations are conducted in line with established regulatory and procedural requirements. Provide clear feedback to the appropriate teams based on findings.
Ensure the consistency of feedback provided by Quality Control reviewers and that it is aligned with the methodology and criteria of the Quality Assurance Program.
Oversee the planning, execution and reporting of quality control testing in conformance with professional and department standards.
Identify trends procedural adherence and report back to GFCSU and USIU leadership.
Monitor and maintain portfolio of quality control analytics to assess and communicate results.
Present quality control program objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional and proficient manner.
Manage initiatives to expand and enhance quality control review processes and technology.
Undertake the identification of error trends and collaborate with impacted teams for remediation and track them to closure.

Minimum Qualifications:

Demonstrated people/process leadership skills with ability to foster and coach colleagues. Proven ability to lead team members in a way that encourages, develops, and delivers results.
3+ years of work experience in a financial services or payment institution in any of the following areas: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement.
Demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations
Aptitude for working with data, interpreting results and analytic best practices.
Ability to communicate analysis, issues, results and recommendations with transparency.

Preferred Qualifications:

Ability to influence, gain support, and resolve conflict.
Experience with Microsoft Office, including Word, Excel, and PowerPoint.
Ability to handle sensitive information in a confidential and professional manner.
Excellent time-management skills and demonstrated ability to balance competing priorities in a deadline-driven environment.

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AMERICAN EXPRESS

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New York NY

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Manager - Compliance Quality Control Review