Manager Communication

The role is with a leading Health Insurance Firm.

Role

Department

Experience

Responsibilities

• Identifying, strategizing executing proactive customer communication across channels
• Collaboration with different stakeholders required for the approval.
• Understanding about Regulatory compliance for customer communication
• Monitor the transactional communication and maintain the delivery rate.
• Process remapping for identifying the need for transactional communication and end to end follow-up for the closure.
• Better understanding of the cost benefit analysis and customer experience for the communication triggered and identifying the ways to improve
• Exploring new mode of the communication
• End to end understanding for the campaign management.
• Enabling automation related to the communication with the help of CCM.
• Continuously conduct Market study to identify best practices and possibility to embed them in our processes

Required Skills

• Minimum 5 to 6 years in customer communication/marketing/CRM from insurance background only.
• Analytical, process-oriented, and tech-savvy.
• Well versed with Regulatory Compliance.