Manager Communication

As a Manager Communication at the leading Health Insurance Firm in the Marketing Department, your role will involve: - Identifying, strategizing, and executing proactive customer communication across various channels. - Collaborating with different stakeholders for necessary approvals. - Understanding and ensuring compliance with regulatory requirements for customer communication. - Monitoring transactional communication and maintaining delivery rates. - Process remapping to identify the need for transactional communication and ensuring end-to-end follow-up for closure. - Conducting cost-benefit analysis and evaluating customer experience to improve communication strategies. - Exploring new modes of communication and managing campaigns effectively. - Enabling automation in communication processes using Customer Communication Management (CCM) tools. - Continuously conducting market studies to identify best practices and implementing them in operational processes. Qualifications required for this role include: - Minimum 5 to 6 years of experience in customer communication, marketing, or CRM specifically within the insurance industry. - Strong analytical skills, process-oriented mindset, and proficiency in technology. - Thorough knowledge of regulatory compliance related to customer communication. In this role, you will play a crucial part in enhancing customer communication strategies and ensuring compliance with regulatory standards while leveraging technology for automation and efficiency.,