Manager-Collections - GO/JC/391/2025

Job Description

Job Description Job Title: Manager-Collections (B2B and OTC) Location: Gurgaon Candidate expectations Candidate must have 10 - 12 years of experience of working in an op’s leader role of a business-to-business collections / order to cash process Job Description Prior experience of managing several client owners and deliver operational delight. Managing the client Relationship end to end. Team Handling, Training and Motivation Employee assessment and channelizing the workflow Escalation and resolution handling Monitor performance & drive internal reviews with team Delivery, quality and exception handling should be monitored. Potential risks identification and management Meet the operational, functional and business objectives required by the contract and provide a profitable interaction Drive Transformation projects Excellent analytical (excel) and presentation skills. Would have presented meaningful dashboards, collaterals to internal and external stakeholders 100% WFO and night shifts applicable Skills Required RoleManager-Collections Industry TypeITES/BPO/KPO Functional Area Required Education B.Com Employment TypeFull Time, Permanent Key Skills BPO Other Information Job CodeGO/JC/391/2025 Recruiter NameMarilakshmi S Show more Show less