Manager - Client Relations

As the Manager - Client Relations at our Assisted Living Facility, you will play a crucial role in fostering positive relationships with residents and their families. Your dedication to providing exceptional care and support will contribute to the well-being and satisfaction of our community members. You will serve as the main point of contact, addressing questions, concerns, and feedback in a timely and professional manner. By conducting regular meetings, surveys, and feedback sessions, you will gather insights to enhance resident and family satisfaction. Your role will also involve managing conflict resolution, ensuring residents" voices are heard, and supporting seamless transitions for new residents. In collaboration with department heads and community partners, you will work towards delivering an outstanding living experience. Your responsibilities will include maintaining records of resident interactions, providing guidance to families regarding care plans and available resources, and ensuring compliance with relevant policies and regulations. To excel in this role, you should possess a Bachelor's degree in Healthcare Administration, Social Work, Communications, Psychology, or a related field. A minimum of 3 years of experience in client relations, customer service, or resident care coordination, preferably within an assisted living or senior care environment, is required. Strong interpersonal skills, conflict resolution abilities, and empathy are crucial for success in this position. Knowledge of state and federal regulations related to assisted living facilities is essential. If you have a genuine commitment to serving seniors and their families, we invite you to join our compassionate team and make a meaningful impact every day. Take the opportunity to shape a brighter future for our residents by applying for this rewarding role today.,