Job
Description
Your work days are brighter here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team Our team comprises certified professionals committed to offering technical guidance and recommendations through our deep domain knowledge. We deliver technical expertise in the identification, evaluation, and development of cost-effective systems and procedures that satisfy user needs. We spearhead critical initiatives on the Salesforce platform for the Customer Experience organization, translating business needs into actionable requirements by thoroughly gathering information to define solutions and foster clarity for sound decision-making. Dedicated to our employees, the team actively promotes Workday s core values. We are seeking a Business Analyst to join CX Field Systems; the ideal candidate will possess a systems background, a strong commitment to quality and customer service, and thrive in a dynamic, fast-paced setting. About the Role This role is responsible for leading a team of business systems analysts, driving data-informed decision-making, and aligning business objectives with technology solutions. Leads initiatives to analyze complex business problems to be solved with automated systems. Plans, manages and controls the activities of a team that provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Brings expertise or identifies domain experts in support of multi-functional efforts to identify, interpret and produce recommendations based on company systems needs. Key Responsibilities: Lead, mentor, and develop a high-performing team of business analysts Oversee the delivery of business analysis deliverables including requirements documentation, process modeling, and impact assessments. Collaborate with cross-functional teams (product, IT, finance, operations) to ensure alignment on business goals. Drive process improvements and operational efficiencies. Act as a liaison between stakeholders and technical teams to ensure clear communication of requirements and expectations. Develop and track key performance indicators to assess team performance and project outcomes. Manage team workload, resource planning, and project prioritization. About You Basic Qualifications 6+ years experience with Salesforce and integration 3+ years of experience in business analysis or related field 1+ year of Manager experience preferred Other Qualifications Bachelors degree in Business Administration, Information Systems, Finance, or related field (Master s preferred). Solid understanding of business process modeling, data analysis, and reporting tools (e.g., Excel, SQL, Tableau, Power BI). Demonstrable ability to lead teams and manage multiple projects simultaneously Excellent analytical thinking, problem-solving, and decision-making skills. Good communication and stakeholder management abilities. Experience with Agile/Scrum methodologies is preferred Our Approach to Flexible Work With Flex Work, we re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our rolesIf so, ask your connection at Workday about our Employee Referral process!
