Manager Business Operations Strategy & Excellence (Supply Chain)

Role Overview: You will be responsible for building upon the strategy for business operation (supply chain) and converting it into a phased plan. Your role will involve identifying and driving cost improvement or service enhancement opportunities and program management for key projects. Additionally, you will be involved in reporting and analytics dashboards, network study for right sourcing, FG warehouses, and loaner rooms. Managing RFPs for new warehouse setup, pricing science, and driving technical services will also be a part of your responsibilities. You will work on process excellence in Mako Ops, Demo Equipment Management, PLCM, and end-to-end evaluation of Customer Service Operations. Furthermore, you will define and execute a digital transformation roadmap for Customer Service Operations and make the business operation organization ready for all the controls required by Finance. Developing a technical training program for Business Operation & Technical Services (BO & TS) will be essential, covering SC fundamentals, Lean, Analytics, Advanced Excel & Power BI, JDE. Key Responsibilities: - Build and execute the strategy for business operation (supply chain) - Identify and drive cost improvement or service enhancement opportunities - Manage program management for key projects - Create reporting and analytics dashboards - Conduct network studies for right sourcing, FG warehouses, and loaner rooms - Handle RFPs for new warehouse setup and pricing science - Drive technical services within the organization - Ensure process excellence in Mako Ops, Demo Equipment Management, and PLCM - Evaluate Customer Service Operations end-to-end - Define and implement a digital transformation roadmap for Customer Service Operations - Develop and execute a technical training program for BO & TS Qualifications Required: - MBA from Tier 1 with 6+ years of experience in supply chain or operations - PMP certification is an added advantage - Strong analytical and problem-solving skills - Proficiency in MS Excel/Power BI; knowledge of advanced data/automation tools is a plus - Experience in program or project management - Hands-on experience with supply chain digital transformation projects, program management, and pricing knowledge (Note: Omitting the additional details of the company as it is not mentioned in the Job Description),